Head of Payment Operations
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Job Location:
Portsmouth, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
26 days ago
Vacancies:
1 Vacancy
Job Summary
Why Choose Bottomline
Are you ready to transform the way businesses pay and get paid Bottomline is a global leader in business payments and cash management with over 35 years of experience and moving more than $16 trillion in payments annually. Were looking for passionate individuals to join our team and help drive impactful results for our customers. If youre dedicated to delighting customers and promoting growth and innovation - we want you on our team!
The Role:
The Vice President of Business Payment Operations will serve as a strategic leader and operational architect accountable for the end-to-end execution innovation and scalability of all payment functions within the Paymode ecosystem. This high-impact role drives operational excellence regulatory compliance customer experience and future-ready payment strategies.
With deep expertise in ACH wire virtual card and international payment operations this senior leader will partner across Product Risk Compliance Fraud Prevention Technology and Client Success to transform payment operations into a competitive advantage for Bottomline.
What will make you successful:
Strategic Leadership & Operational Excellence
- Define and drive the strategic vision for payment operations aligning with company growth objectives and industry trends.
- Develop scalable efficient and secure payment systems that enable rapid innovation and client satisfaction.
- Lead business-critical payment workflows including wire and ACH funding virtual card issuance and services returns and refunds international payments settlement and reconciliation.
- Design and implement a payment operations roadmap balancing short-term efficiency with long-term scalability.
Compliance Risk & Control Management
- Ensure strict compliance with all relevant regulations including Nacha Operating Rules OFAC FinCEN and other global EFT requirements.
- Champion a strong risk and control environment ensuring payment processes meet audit fraud prevention and data security standards.
- Support the Chief Information Security Officer (CISO) with annual reporting audit preparation and controls testing.
- Adheres to internal controls and recommends improvements in collaboration with Accounting and Treasury to reduce financial and operational risks.
Data-Driven Optimization & Performance Monitoring
- Use data analytics to drive continuous improvement and informed decision-making across operations.
- Track analyze and report on operational KPIs to improve performance reduce exceptions and enhance team accountability.
- Identify friction points and lead initiatives to simplify workflows improve SLAs and reduce manual intervention.
Innovation & Technology Enablement
- Partner with Product and Engineering teams to implement new technologies that modernize payment infrastructure and drive competitive advantage.
- Evaluate and integrate third-party solutions to enhance operational speed resiliency and customer experience.
- Serve as the internal SME for payment-related projects and product innovations across Paymode and Bottomline.
Cross-Functional Collaboration & Vendor Engagement
- Lead a high-performing cross-functional team and foster a culture of continuous improvement accountability and innovation.
- Collaborate with Legal Compliance Finance Product and Customer teams to align priorities and ensure seamless execution.
- Manage and optimize third-party service provider relationships to improve quality reduce risk and ensure operational reliability.
If you have the attributes skills and experience listed below we want to hear from you:
- 10 years of progressive leadership in payment operations financial services or banking with a focus on compliance scalability and innovation.
- 5 years in a senior leadership role managing multi-disciplinary teams in a fast-paced regulated environment.
- Deep expertise in payment processing including ACH wires virtual cards and international payments.
- Demonstrated success in designing and implementing process improvements automation initiatives and strategic roadmaps.
- Strong command of regulatory frameworks (e.g. Nacha OFAC FinCEN) fraud prevention and operational risk management.
- Proficiency in leveraging data analytics reporting platforms and KPIs to optimize performance and inform strategy.
- Proven ability to lead during complex high-pressure situations while maintaining focus on long-term business value.
- Exceptional communication stakeholder management and cross-functional collaboration skills.
- Experience working with or overseeingpayment technology platforms ERP integrations and customer-facing systems.
We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. Were proud to be an equal opportunity employer committed to creating an inclusive and open environment for everyone.
Required Experience:
Director
Key Skills
- Succession Planning
- Growing Experience
- Expense Management
- Management Experience
- Rackspace
- Laboratory Management
- Senior Leadership
- Operations Management
- Relationship Management
- Leadership Experience
- negotiation
- Taxonomy
About Company
Bottomline Technologies helps businesses pay and get paid. We help our customers to make complex business payments simple, smart and secure. Businesses and banks rely on Bottomline for domestic and international payments, effective cash management tools, automated workflows for paym ... View more
