Learning Management System Administrator
Learning Management System Administrator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
Knowledge Services is actively seeking a PARTTIME Learning Management System Administrator for a 12month contract (potential to extend) with the NCAA in Indianapolis IN.
- This is a hybrid work schedule working onsite each Tuesday
- This role will work about 24 hours each week
- Applicants must be able to interview in person
Responsibilities
Learning Management System Administrator Responsibilities:
Assist to build and support infrastructure processes and deliverables associated with elearning and learning management system (LMS).
Ensures optimal operation of the LMS help desk and customer support strategy for leadership development.
Helps foster a learning environment across programs and platform both internally and externally using their technical knowledge to design and refine functionality and provide support.
Collaborates with internal stakeholders and contracted vendor to support thirdparty contact center agents and function.
Administers and maintains the learning management system including creating course shells managing enrollments notifications and running reports.
Monitors help desk system for issues utilization and customer service level agreement standards and process acts as point of contact between thirdparty vendor stakeholders and department.
Manages and provides comprehensive testing of LMS vendor upgrades product roadmap/functionality and unanticipated software/hardware challenges acting as a point of contact between NCAA and the LMS vendor.
Troubleshoots technical delivery issues across multiple platforms and devices.
Schedules and provides training to new users (employees and membership) on how to use the LMS; develops and implements advanced training sessions based on support ticket trends.
Responsible for the management and maintenance of applications and thirdparty content integrated with the LMS (e.g. research evaluation testing and upgrading) including collaborating with the IT (e.g. APIs).
Other duties as assigned.
Qualifications
Learning Management System Administrator Requirements:
Must have at least 2 years of experience administrating a learning management system Docebo Learn preferred.
Experience with helpdesk systems troubleshooting and software testing.
Experience with CSS and HTML.
Ability to work collaboratively and effectively as an individual contributor and member of multiple project teams.
Ability to manage multiple projects prioritize work independently and meet strict deadlines.
Knowledge Services is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law.
INDIT
ISDPD
Required Experience:
Unclear Seniority
Employment Type
Temp
