Public Safety Dispatcher
Public Safety Dispatcher
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Job Description
Description
*** $10000 Hiring Bonus for eligible applicants; inquire with hiring manager ***
Juneau is recruiting for Police & Fire Public Safety Dispatchers!
(Ability to test remotely)
Do you enjoy helping people while working in a fastpaced environment where multitasking is essential and attention to detail is critical Working as a Public Safety Dispatcher for the Juneau Police Department is a personally rewarding and challenging career that has a significant positive impact on the community.
New dispatchers receive about 7 months of onthejob training to learn call processing computer systems and radio procedures. Dispatchers provide service to the public and to responders over the phone and radio as part of a big team of people who serve the community. We work together through good times and during crises emergencies and difficult events. Most days are fun and challenging. Some are stressful and can be emotionally draining. Between your coworkers support structured training and Wellness program you will develop coping skills that will help you be able to bounce from the tough calls.
On any given day dispatchers may start with a parking complaint then give someone CPR instructions help solve an argument between a caller and their partner conduct research and data entry provide general information about city services and sometimes help to deliver babies over the phone.WORKING HOURS AND LOCATION
This is a fulltime union represented position typically working a combination of 8hour and 12hour shifts for 40 hours per week. Shifts regularly include work during the evening overnight weekends and holidays. Employees receive extra pay differential when working swing shift (4.5%) and night shift (6.5%). Overtime is paid and extra leave is granted when working holidays. Work assignments and personal leave are bid and scheduled based on seniority.
The Communications Center is located at the Juneau police station on Alaway Avenue in the Lemon Creek area and has plenty of free convenient parking available in a secure parking lot.
WHO WE ARE LOOKING FOR
We are looking for someone who
- Communicates very well and will provide excellent customer service even in difficult circumstances.
- Remains calm in tense or fastpaced situations and emergencies.
- Has exceptional attendance reliability and dependability.
- Has great attention to detail while summarizing and performing data entry.
- Has excellent recall with ability to switch from one task to another in rapid succession.
- Wants to participate in helping the community from behind the scenes.
Typical Responsibilities
You will be answering phones 911 lines managing radio channels providing customer service solving problems sharing information with the public and tracking all of this activity in a computeraided dispatch system. Duties quickly fluctuate between performing data entry talking to callers during their times of need and making critically important decisions in support of the community Juneau Police Department and Capital City Fire/Rescue responders. Most calls for service involve either police community service fire EMS the Mobile Crisis Team or Sobering Center responders with some calls getting all of the above.
It is important to be able to work with considerable independence use good judgment and take actions based on policy while taking into account different situations and conditions on the fly. Tasks are constantly prioritized reevaluated and reprioritized. There are times of very heavy workload and there are also periods of down time when administrative tasks are performed.Minimum Qualifications
- Education: High school graduation or the equivalent.
Experience: Two (2) years of experience providing customer service.
Desired Experience: Six months as a dispatcher or call taker that required simultaneous use of radio or telephone and computer and/or related college hours or successful classroom training in law enforcement emergency services or fire service dispatching is highly desirable.
Other: At least 18 years of age at time of appointment.
Supplemental Information
All applicants are subject to an extensive background investigation to determine suitability for police support work and the maintenance of confidential records. The background investigation includes a criminal background review fingerprinting and investigative interview. All information provided by the applicant will be verified. Applicants who materially misrepresent any information provided in the employment process will be excluded from consideration or dismissed if already employed.
SPECIAL NOTESAppointment to Public Safety Dispatcher positions will be made conditionally pending successful completion of all portions of the background process psychological evaluation and pending receipt of verified negative results of preemployment drug testing (this includes new hires short term temp long term temp transfers from another CBJ department or former JPD employees who have been separated from JPD employment for more than 30 days).
**Although marijuana usage is legal in Alaska such drug use is not federally legal nor is its use allowed per departmental policy. Furthermore an applicant with marijuana use within the past six (6) months will be automatically disqualified.
APSINNOTIFICATION
Please be aware this position requires the use of the Alaska Public Safety Information Network (APSIN). With consent a criminal history report will be obtained prior to any testing or interviews in order to evaluate a candidates suitability in obtaining an APSIN clearance. A security clearance issued by the Department of Public Safety (DPS) is necessary to use APSIN. DPS will deny security clearance for any applicant who has been convicted of a felony or misdemeanor in this state or another jurisdiction or who may be a fugitive from justice. Additionally security clearance will be withdrawn if DPS discovers that material information was falsified or omitted at the time of the initial application for security clearance.
PhysicalRequirements: See well enough to quickly read fine print charts graphs maps VDTs and to see fine detail with no color deficiencies; hear well enough to understand radio and telephone transmissions through headsets handsets and speakers sometimes with interference static and background noises such as with others talking in the room audible radio noise and telephones ringing; hear others whether or not they are in view; discern various tones rhythms and series of beeps through a headset and over a speaker; speak in a clear understandable voice with sufficient volume and tone quality to project effectively over the radio telephone and in person; stamina to sit for long periods; use of fingers and hands to write operate computer keyboards and radio computer equipment.
Department Requirements: Ability and willingness to work shifts holidays weekends scheduled and emergency overtime and be available for required oncall duty; attend local and outofarea training courses as authorized and required; willingness to wear a uniform and comply with department grooming standards; maintain minimum unscheduled absences and a high rate of attendance; maintain a positive attitude and be flexible to change.HIRING MANAGER CONTACT INFO
Communications Center Supervisor: Celeste Lopez
Phone Number: (907)
***This position is open until filled. We have two vacancies to fill. We are reviewing applicants and inviting qualified individuals to participate in our selection process as they apply. If you have applied after the vacant position is filled you will be notified. We encourage all applicants who are interested in this position to apply in a timely fashion.***
Please read the below information carefully to ensure your application submission meets all submittal requirements.
Education
If you are using education to meet the minimum qualifications you must document your education in your application and you may be required to provide transcripts.Work Experience
If you are using work experience to meet the minimum qualifications you must document your work experience in the application.If your application does not support minimum qualifications you may not advance to the interview and selection phase of the recruitment.
NOTE:Attaching a resume or curriculum vitae is not an alternative to filling out the application in its see resume or CV or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.
Application Assistance
For questions regarding application submission or system operation errors please visit: your question is not answered in the FAQ you may contact the Department of Human Resources & Risk Management at (907)or
For applicant password assistance please visit:
StatementThe City & Borough of Juneau complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation auxiliary aides or services or alternative communication formats please call (907)or TTY: Alaska Relay 711 oror correspond with the Department of Human Resources & Risk Management at or 155 Heritage Way Juneau AK 99801. The City and Borough of Juneau is an equal opportunity employer.
Employment Type
Full-Time
