Unified Communications Support Analyst
Unified Communications Support Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Calling all innovators find your future at Fiserv.
Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.
Job Title
Unified Communications Support AnalystWhat does a successful Unified Communications Support Analyst do at Fiserv
A Unified Communications Specialist is an integral member of the End User Computing Technology Services team. This role is essential in managing a sophisticated unified communications and voice environment. A successful candidate ensures operational stability supports users effectively and collaborates closely with crossfunctional teams. By adhering to standardized procedures they contribute significantly to our robust support framework.
What you will do:
- Support and maintain conferencing and web meeting capabilities within Microsoft Teams.
- Operate and support large events such as town halls and other significant meetings.
- Manage and upkeep technologies like Microsoft Teams Meetings and Live Events Microsoft Teams Meeting Rooms digital signage displays and both new and legacy conference room technologies.
- Monitor incidents and requests ensuring timely and responsive maintenance.
- Assist in developing usage protocols for Microsoft Teams.
- Perform and refine daily weekly and monthly operational support tasks for supported technologies.
- Participate in maintenance activities including those outside regular business hours as needed.
- Serve as an escalation point for internal and external support teams.
What you will need to have:
- 4 years of experience in unified communications and Microsoft Teams.
- 4 years of experience in technical roles within large IT organizations.
- 5 years of experience in managing and supporting large conferences and web meetings using Microsoft Teams.
- Bachelors degree in an ITrelated field or equivalent military experience.
- Current Fiserv systems experience.
What would be great to have:
- Experience with digital signage displays and a variety of conference room technologies.
- Demonstrated adaptability and teamwork with a strong desire to make a global impact.
- Strong troubleshooting skills and a commitment to maintaining operational stability.
This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland New York Nevada Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the stepbystep profile and attach your resume (either is acceptable both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Required Experience:
IC
Employment Type
Full-Time
