Spanish Call Center Team Leader - Taguig
Spanish Call Center Team Leader - Taguig
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Salary Not Disclosed
1 Vacancy
Job Description
TASQ is currently seeking a team leader for our Spanish account. The initial prescreening interview will be conducted via phone so please ensure your contact line is accessible.
**Position:** Spanish Team Leader (BGC)
**Benefits**
HMO coverage for the employee and two dependents from day one.
Quarterly performance bonuses.
Strong opportunities for career growth and development.
24 paid leave days annually.
**Key Qualifications:**
Flexibility to work in rotating shifts.
Must be available to work onsite in BGC Taguig.
Ability to commence employment immediately.
**Requirements:**
At least 4 years of customer service experience within the BPO/BPM industry.
Bachelors degree in any field.
Proficiency in Spanish at B2 level or higher as per CEFR or Berlitz standards.
Previous experience as a team lead managing Spanishspeaking agents handling voice interactions (inbound or outbound calls).
Over 2 years of leadership experience.
**Job Responsibilities:**
Effectively lead and manage teams by overseeing resource planning career development performance management and attrition control.
Provide coaching and support to team members to enhance skills address knowledge gaps and boost motivation.
Handle escalations from users/customers and develop action plans to resolve issues maintaining ownership until resolution.
Ensure compliance with internal and external governance standards through regular monitoring.
Keep the team informed about process updates and individual or team targets.
Identify opportunities for process improvements and mentor team members in implementing enhancement initiatives including Six Sigma and lean projects.
Employment Type
Full Time
