Solution & Service Design Manager
Solution & Service Design Manager
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Job Description
Band
Level 4Job Description Summary
The SSD Manager designs and manages projects/solutions with the aim to address and solve specific pain points in the patient journey in order to accelerate time to treatment in the priority therapeutic areas. This position reports to SSD Lead and has no direct reports. This is a high impact role maximizing the number of patients to benefit from Novartis brands.Job Description
Location:
This is a London office based role with hybrid working which means 12 days in the office each month.
#LIHybrid
Major Accountabilities
Design and manage innovative and scalable projects and solutions based on needs identified by the crossfunctional teams the product life cycle and patient journey phase
Drives the medical legal and compliance processes ensuring fast and efficient approval of projects.
Support the Digital Medicines strategy by advising on or developing or managing solutions that require digital implementation
Identify assess and select external vendors based on proven track record of delivering successful and scalable solutions
Manage project financials in alignment with TA and wider business
Collaborate with the solutions implementation team to manage the ongoing implementation of projects including dispersal of allocated funding
Defines KPIs for each solution and tracks performance and measurement of impact.
Experience:
Demonstrated success in managing large scale long term Pharmaceutical projects with a lasting outcome
This may come from a role in market access marketing medical compliance or other relevant role within the pharmaceutical industry
Experience of prioritisation through juggling multiple projects including budget management
Good understanding of patient journey concepts and UK NHS system as a whole
Good knowledge of Pharma compliance
Strong collaboration skills negotiation skills to engage and manage stakeholders internally and externally
Service mindset; solution connected to the problem customer experience approach
Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding inclusive work environment and diverse teams representative of the patients and communities we serve.
Why Novartis
Our purpose is to reimagine medicine to improve and extend peoples lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: receive:
Competitive salary Annual bonus Pension scheme Share purchase scheme Health insurance 25 days annual leave Flexible working arrangements subsidised dining facilities Employee recognition scheme learning and development opportunities.
Join our Novartis Network:
If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities join the Novartis Network here: Desired
Required Experience:
Manager
Employment Type
Full-Time
