Senior Manager â Data Centers Key Accounts
Senior Manager â Data Centers Key Accounts
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$ 169320 - 253920
1 Vacancy
Job Description
Career Area:
SalesJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.
About EPD
Caterpillars Electric Power Division (EPD) offers integrated solutions parts and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe including providing backup power to hospitals providing emergency power when natural disasters strike and supporting critical infrastructure for data centers municipalities and more. With a rich history of more than 95 years in the electric power business our team has worldclass expertise and a proven ability to adapt to changing demands. Were committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better more sustainable world for future generations!
What you will be doing:
As a Senior Manager of Data Center Key Accounts you will grow Caterpillars global data center market leadership through strategy development and execution for Electric Powers named data center accounts. You will lead a global team of Account and Portfolio Managers with responsibility to manage customer and dealer relationships on a global scale representing the breadth of Caterpillars Electric Power product and service portfolio. In doing so this job will involve the following duties and responsibilities:
Manage and meet Electric Power Division (EPD)business plan for your assigned Data Center named accounts including revenue margin price realization and period cost targets.
Lead and develop your Global Account Management (GAM) team in all aspects to deliver on goals by securing win/win/win outcomes for Cat Cat Dealers and our key Data Center customers.
Negotiate execute and manage customer contracts including framework agreements by working in close collaboration with legal services.
Manage the onboarding process for new dealers that have named data center accounts entering their service territory. This includes capacity and capability assessments to ensure the customer gets a consistent VIP experience wherever they go in the world.
Develop coverage and execution strategy for each account to leverage technical project management commercial and aftermarket resources to maximize Caterpillars share of their business and in turn our revenue and profit.
Coordinate with Cat factory and Solutions Network resources to ensure we meet delivery commitments for each of your teams accounts. (generator set through to complete packaged solution).
Work with colleagues with diverse backgrounds experiences and cultures internally and externally to ensure our customers continue to see Caterpillar as their best choice for their power needs. Good human relations skills are to develop a collaborative/cooperative work relationship with Caterpillar partners and customers as we pursue win/win outcomes for all.
Keep up to date with new industry trends changing technology and regulations affecting the competitive environment. Transfer industry knowledge into product and capacity planning discussions.
What you will have:
Accredited engineering or business degree or 10 years progressive relevant experience
Extensive experience in Electric Power and/or Data Center applications.
Experience in team leadership
Previous field and/or account management experience with Caterpillar Dealers and Customers in the Electric Power industry. Strong understanding of dealer operations.
Excellent communication and interpersonal skills business acumen and attention to detail.
Must be able to deal with sensitive issues mentor and coach and persuade others on new methods of equipment application new technology and distribution methods.
Requires extensive travel (50%) to lead a global team and support customers that operate around the world.
Skill Descriptors
Customer Focus: Level Extensive Experience
Facilitates creation of the right products and services to resolve customer business issues.
Fosters strong customer relationships via delivery on commitments open communication and ongoing feedback/improvement.
Advises others on creating customer focused environments in various scenarios.
Anticipates customer needs focusing efforts to proactively meet needs and exceed customer expectations.
Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.
Communicates and models the criticality of customer focus as an organizational strategy.
Industry Knowledge: Level Working Knowledge
Discusses industryspecific flagship products and services.
Demonstrates current knowledge of the regulatory environment for industry segment.
Describes the contribution of own function as it relates to the industry segment.
Participates in major industry professional associations; subscribes to industryspecific publications.
Decision Making and Critical Thinking: Level Expert
Analyzes and discusses alternatives with multiple stakeholders.
Monitors developments in criticalthinking and decisionmaking models for potential use by organization.
Coaches others in decisionmaking models processes and practices.
Anticipates special issues and considerations for effective decisionmaking during a crisis.
Shares experiences regarding optimal timing and circumstances for refraining from or making decisions.
Differentiates between content and context of a decision.
Negotiating: Level Expert
Leads complex highimpact or volatile negotiations involving high business risks.
Advocates a winwin approach to negotiating.
Explains appropriateness of using adversarial negotiating versus joint problemsolving techniques.
Overcomes resistance to the negotiation process.
Teaches others the subtleties of negotiating strategic or highimpact agreements.
Negotiates complex matters involving multiple parties.
Relationship Management: Level Expert
Oversee key client reviews to assure service and relationship satisfaction.
Coaches others in the value issues and methods of client partnering.
Collaborates with clients in the pursuit of common business objectives.
Maintains status information on major developments in client or partner environment.
Works directly with clients to discern business trends and their implications.
Fosters a climate conducive to establishing positive working relationships with outsiders.
Account Management: Level Extensive Experience
Evaluates demographics trends and issues affecting specific markets and customers; makes recommendations accordingly.
Anticipates the needs and preferences of key players at relevant customer accounts.
Advises on the appropriate solutions to complex customer accounts problems.
Collaborates with the customer on large account activities and monitors customer satisfaction.
What Top Candidates Will Have:
Understanding data center design topologies and CAT Electric Power product application within the data center industry.
Previous experience with contract negotiation and risk assessment.
Additional Information
Office Locations: Dallas TX; Alpharetta Griffin GA; Lafayette IN
Travel: Global travel up to 50%
Relocation assistance is offered for this position
Visa Sponsorship is not available for this position
This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities duties and effort required of employees assigned to this job. At the discretion of management this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of essential job functions as that term is defined by the Americans with Disabilities Act.
Summary Pay Range:
$169320.00 $253920.00Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjobrelated knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility terms and guidelines. This is a summary list of benefits.
Medical dental and vision benefits*
Paid time off plan (Vacation Holidays Volunteer etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
* These benefits also apply to parttime employees
Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer such as H L TN F J E O. As a global company Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at Dates:May 6 2025 May 14 2025Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals Including minorities females veterans and individuals with disabilities are encouraged to apply.
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Required Experience:
Senior Manager
Employment Type
Full-Time
