Senior Associate, HR Delivery Lead
Senior Associate, HR Delivery Lead
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Job Description
Are you an experienced people leader with excellent attention to detail Look no further!
As a leader on the Hiring Logistics and Operations team you will oversee a team of Case Owners who support candidates throughout the post offer process including navigating the complexities of the background check process. This role involves collaborating with multiple stakeholders to ensure a seamless and positive candidate experience. This position will oversee workflow within the case management system ensuring efficiency and accuracy. Excellent People Leadership skills are essential for this role as this position is responsible for managing developing and motivating their team to provide exceptional candidate support as they support them through the background check and onboarding process.
Areas of responsibility include but are not limited to:
Accountable for achieving team goals
Lead a team of up to 5 associates
Create and maintain process and procedure documents while recommending improvements
Leverage various workflow management reports to ensure the accuracy of daily work
Minimize issues by implementing and monitoring preventative controls to manage daily workflow
Assist team to work through escalated candidate/new hire cases
Monitor staffing levels and ensure workload balance within the team
Maintain a strong relationship with upstream and downstream partners to manage the value stream
Work on the teams agile pod by participating in sprints related to the hiring logistics contact team
Create and maintain process efficiencies
Provide continuous feedback and coaching to improve and maintain high quality associate experience effectiveness and efficiency metrics
Motivate and develop associates to help achieve their career aspirations
Execute flawless management of projects as assigned
Ensure timely administration of compliance trainings one on ones and team meetings
Define and measure performance metrics by using monthly scorecards and annual appraisal
Be an advocate for candidates process performers and stakeholders.
Basic Qualifications:
- High School Diploma GED Equivalent Certification
- At least 2 years of People Management Experience
Preferred Qualifications:
- Bachelors degree in Business Human Resources or Organizational Development
- At least 2 years of experience in General Human Resources
- At least 2 years of experience in Process Management
- At least 5 years of People Management Experience
At this time Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum fulltime annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for parttime roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Richmond VA: $78400 $89500 for Sr. HR AssociateCandidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.
This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total wellbeing. Learn more at theCapital One Careers website. Eligibility varies based on full or parttime status exempt or nonexempt status and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy childbirth or related medical conditions) race color age national origin religion disability genetic information marital status sexual orientation gender identity gender reassignment citizenship immigration status protected veteran status or any other basis prohibited under applicable federal state or local law. Capital One promotes a drugfree workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23A of the New York Correction Law; San Francisco California Police Code Article 49 Sections; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting ator via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital Ones recruiting process please send an email to
Capital One does not provide endorse nor guarantee and is not liable for thirdparty products services educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Required Experience:
Senior IC
Employment Type
Full-Time
