DescriptionI. Job Summary
Generates revenue growth by utilizing a consultative selling approach in the retention of current WM customers. Manages existing business relationships in order to achieve budgeted sales goals by developing and implementing sound retention strategies utilizing strong negotiation efforts to preserve business and securing contract agreements from previously noncontracted customers. The Account Manager will save secure and convert by handling all customer cancellation requests providing ongoing education of contract details to existing customers and by obtaining customer contract commitments during facetoface interactions. All escalations for customer service within the defined territory will be resolved through this position.
II. Essential Duties and Responsibilities
Managing business to business sales relationships.
Developing detailed proposals encompassing multiple services.
Researching aspects of the waste and environmental services business.
Attending conferences/symposiums as a means of networking and staying current with industryand marketrelated information.
Assignment management.
Building trusting relationships.
Providing highimpact Communication.
Able to identify pertinent Local County State and/or Federal government regulations.
Responsible for prospecting and closing to achieve budgeted sales goals by developing and implementing sound selling strategies that ensure revenue growth by selling to new customers only.
Manage prospects by developing sound marketing plans and maintaining key information in the prospect database.
Reduces lost major accounts by diffusing cancellation requests. Meets or exceeds sales call activity goals for proactive account retention.
Increases revenue and profitability by executing sound plans on retention calls to improve the customers service and/or profitability.
Matches WM services with customer needs by demonstrating knowledge of customers pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities referring internally as appropriate.
Effectively use WM sales productivity software tools (i.e. Prospect and Customer Database Proposal Program Pricing Tools etc.).
Proposes customer solutions that are compliant with appropriate local state and federal regulations.
Devising sales approaches and solutions.
Marshalling resources.
Sales negotiation.
Sales opportunity analysis.
III. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
Education: Bachelors Degree (accredited) or in lieu of degree High School Diploma or GED (accredited) and 4years of relevant work experience.
Experience: 1 year of relevant work experience in direct businesstobusiness sales and phonebased businesstobusiness prospecting resulting in successfully obtaining customer appointments(in addition to education requirement) required.
B. Certificates Licenses Registrations or Other Requirements
20 hours of training with Resource Conservation and recovery Act (RCRA)
Certifications: WM CRA
Involved in one or more of the following: U.S. green Build council (USGBC) American Institute of Architects (AIA) Associated general Contractors of America (AGC) Building Owners and Managers Association (BOMA) or National Association of Home Builders.
C. Other Knowledge Skills or Abilities Required
- Comprehensive understanding of construction industry (phases materials waste etc).
Techniques for identifying and managing new business opportunities
Techniques for identifying and responding to objections
Techniques for bypassing Gatekeepers
Understands the competitive landscape in the local area
Understands Green influences and sustainability
Analyze and solve problems
Conduct formal presentations
Able to design customized solutions that address more than just waste services
Excellent business and communication skills
Understands how to calculate price and amounts such as discounts
Basic software and webbased applications
Active Learning
Sales Disposition
Motivational Fit
Sustainability
IV. Work Environment
Physical Requirements Category:Office and Administrative Support
Benefits
At WM each eligible employee receives a competitive total compensation package including Medical Dental Vision Life Insurance and ShortTerm Disability. As well as a Stock Purchase Plan Company match on 401K and more! Our employees also receive Paid Vacation Holidays and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for please click Apply.