IT HelpDesk Support (Senior Level IV)
IT HelpDesk Support (Senior Level IV)
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1 Vacancy
Job Description
IT Helpdesk Support (Senior Level IV)
Location: Alliance Texas (Fort Worth area)
FullTime Exempt IT Team
About ASI
At Autonomous Solutions Inc. (ASI) were on a mission to make the world safer more productive and more efficient through autonomy. From mining to agriculture to construction our robotics software empowers equipment to operate autonomously in the most demanding environments. With offices in Utah and Texas ASI is a growing company fueled by innovation humility and purpose. We believe in building great products and great people.
Your Impact
As a Helpdesk Support Level IV youll be the senior technical support resource at our growing Alliance TX office. Youll provide expertlevel assistance to employees resolve complex hardware and software issues and serve as a critical point of contact for IT needs onsite. Youll support crossfunctional collaboration and play a vital role in keeping our systems and people running smoothly.
Your Responsibilities
Respond to IT support requests via phone email and ticketing system.
Troubleshoot and resolve complex computer software device system and network issues.
Conduct remote and onsite diagnostics using advanced IT tools.
Escalate unresolved issues to higherlevel IT resources as needed.
Track and document all support interactions in the helpdesk system.
Provide timely updates and resolution status to end users.
Mentor junior staff and contribute to IT knowledgesharing and process improvement efforts.
What You Bring
Bachelors degree in Information Technology or related field (or equivalent experience).
6 years of helpdesk or technical support experience in a business environment.
Expert knowledge of computer systems IT infrastructure and enduser support.
Strong diagnostic and problemsolving skills with attention to detail.
Excellent communication skillsboth written and verbal.
Commitment to customer service and a collaborative team mindset.
Ability to work independently at a satellite office with minimal supervision.
Why Youll Love Working at ASI
Competitive salary and comprehensive benefits (employer pays 90% of medical dental vision 401(k) PTO)
Opportunity to work at the forefront of robotics and autonomy
Teamoriented culture that values growth humility and innovation
Supportive environment where your expertise will be recognized and appreciated
Required Experience:
Senior IC
Employment Type
Full-Time
