Float Practice Manager
Float Practice Manager
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Job Description
About Our Company
Were a physicianled patientcentric network committed to simplifying health care and bringing a more connected kind of care.
Our primary multispecialty and urgent care providers serve millions of patients in traditional practices patients homes and virtually through VillageMD and our operating companies Village Medical Village Medical at Home Summit Health CityMD and Starling Physicians.
When you join our team you become part of a compassionate community of people who work hard every day to make health care better for are innovating valuebased care and leveraging integrated applications population insights and staffing expertise to ensure all patients have access to highquality connected care services that provide better outcomes at a reduced total cost of care.
Please Note: We will only contact candidates regarding your applications from one of the following domains: @ @ @ @ @ @ or @.
Job Description
The Practice Manager is responsible for managing overseeing and ensuring the successful administrative financial and operational aspects of multiple sites while mentoring and training other supervisors and staff. Essentially a Practice Manager is accountable for delivering a(n):
Inviting and hospitable environment where the patient feels appreciated comfortable and at ease.
Exceptional experience where the patient will want to come back and refer their family and friends to the site for all their urgent care needs.
Exceptional collaboration with team to support the companys mission.
Providing outstanding mentorship and training to newly hired site staff.
The primary duties and responsibilities of a Practice Manager may include (but not limited to):
Site Management
Scheduling the supervisors front desk scribes medical assistants and xray technologists for the site (provider staff scheduling is not done by the managers) including operational PTO and Payroll hours
Coordinating and ensuring the cleanliness appearance orderliness and safety of site environment in partnership with the Director of Operations
Understanding at all times how many patients have visited the site whether there are any delays in the registration process and what followup needs to be conducted after a patient is discharged
Managing openings and closings for all sites within this Managers scope of responsibility through coordination of the site level staff
Managing the operations of the site to including the following:
Bank Deposits
Patient wait time
NPS
Facilities management
Patient follow up
DOH compliance
Monitoring patient flow managing ongoing daily front and backoffice operations.
Ordering supplies and routinely testing equipment for quality assurance.
Business and Patient Management
Interacting with all major vendors sales representatives and other visitors to the site
Liaising with patients to discuss any concerns regarding their visit
Maintaining patient confidentiality in accordance to policy and procedure as well as HIPAA requirements
Monitoring the site expense budget and keeping purchases/expenditures within PNL guidelines
Inspecting facility for any structural cosmetic or operational repairs
Followingup with corporate departments (e.g. IT Payroll Aftercare etc.) for support and escalation of operational and/or patient issues in partnership with the onsite management
Analyzing and reporting on various business metrics such as but not limited to wait times provider patients per hour site NPS and survey comments Yelp reviews etc.
Creating action plans based on various metrics in an effort to drive change
People Management
Managing monitoring coaching developing and evaluating performance of all staff on an ongoing basis in accordance with applicable performance standards Practice Manager will have direct management of Supervisors
Building strong positive communication and partnerships with clinicians and regional medical leadership to work as a team to enhance the success of the practice
Implementing monitoring and taking corrective measures to ensure that the CityMD culture is being observed at all times by all employees
Ensuring all formal performance reviews of all staff (other than physicians) are completed
Collaborating with the HR team to formalize a development plan for staff as well as managing employee relations issues such as providing employees with formal writeups and suggestions for improvement and administering terminations as needed
Holding departmental meetings and onsite training sessions as needed
Providing mentorship to new Supervisors as appropriate
Qualifications
A candidates qualifications will include:
46 years of management experience (urgent care medical practice hospital with multiplesite responsibility preferred)
Bachelors Degree in Business Management or other applicable degree preferred (will consider relevant management experience in lieu of degree)
Has an entrepreneurial spirit and takes a proactive approach to business operations
Exceptional patient/customer service skills
Must exhibit passion for outstanding results and compassion for those we work with and serve
Ability to successfully multitask and manage time efficiently and effectively while paying close attention to detail
Ability to work in a fastpaced/everchanging environment and have the ability to affect change
Strong computer skills (knowledge of a PC Microsoft Office programs)
Ability to work well in a team environment and be able to navigate through situations and tasks that are outside of straightforward policy and protocol
Excellent leadership qualities to include exceptional communication skills both verbal and written
Bilingual a plus
Basic Life Support (BLS) certification required at time of hire
Additional Information
This job will require long shifts weekend closing and opening shifts (will depend on schedule necessary at facility); may be required to take phone calls from other sites as needed
Physical requirements
The job may require from time to time lifting heavy objects on a regular basis do repetitive tasks with few breaks and require light cleaning.
Direct reports
The Practice Manager will be responsible for directly managing the Supervisors
Pay Range: $85$95k/year
The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.
#INDMgmt
About Our Commitment
Total Rewards at VillageMD
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMDs benefit platform includes Medical Dental Life Disability Vision FSA coverages and a 401k savings plan.
Equal Opportunity Employer
Our Companyprovides equal employment opportunities (EEO) to all employees and applicants for employment without regard to and does not discriminate on the basis of race color religion creed gender/sex sexual orientation gender identity and expression (including transgender status) national origin ancestry citizenship status age disability genetic information marital status pregnancy military status veteran status or any other characteristic protected by applicable federal state and local laws.
Safety Disclaimer
OurCompanycares about the safety of our employees and Companydoes not use chat rooms for job searches or Companywill never request personal information via informal chat platforms or unsecure Companywill never ask for money or an exchange of money banking or other personal information prior to the inperson interview. Be aware of potential scams while job seeking. Interviews are conducted at selectOur Companylocations during regular business hours only. For information on job scams visit file a complaint at Experience:
Manager
Employment Type
Full-Time
Key Skills
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