Patient Access Assistant (Bilingual-Spanish Preferred)

Are you looking to work for an organization where you are able to make a difference Do you have customer service skills youre ready to put into action Then youve come to the right place!

Apply to be a Patient Access Assistant today!

What will your day look like

At Horizon youll enjoy a supportive teambased work environment. Have a question Theres always someone there to help! We offer a seamless onboarding experience thatll ensure your success in your new role.

As a Patient Access Assistant at Horizon you will

• Welcome all clinic visitors to create an exceptional patient experience with every interaction.
• Work in a demanding fastpaced environment that frequently adapts to industry standards interacting with patients seeking mental health and substance use treatment. Patients can include children as young as three adolescents and adults 18 and older.
• Utilize multiple electronic platforms including our Electronic Health Record (EHR) various webbased systems and other technology platforms. Duties include overseeing scheduled appointments assisting with medication refill requests from patients and pharmacies preparing charts and record requests and other tasks as needed.
• Support the daytoday needs of our clinical and medical staff including managing triaging and supporting administrative responsibilities. Use supplemental technologies to support patient and clinical care which can include handling insurance and billing disputes scheduling appointments coordinating transportation needs and communicating with referral sources from courts schools and hospitals.
• Employ creative problemsolving to support the overall operations of the clinic.
• Serve as the primary contact for new patients during open access hours providing a welcoming and supportive environment.
• Assist with the intake and registration processes including completing necessary forms and obtaining required releases.
• Address patient questions and explain the intake process CCBHC services and other relevant information.
• Ensure all patients are signed up for the patient portal offering guidance and support as needed.
• Arrange for translation services when necessary to ensure effective communication with patients.
• Identify and address any obstacles that may prevent patients from engaging in treatment working to find solutions to enhance patient access and retention.

Why choose Horizon to build your career

At Horizon we dont just offer a workplacewe offer a community where you can thrive while making a meaningful impact in the lives of others. Recognized as a Best Place to Work in NYS for 17 consecutive years and one of Americas Best Workplaces we take pride in fostering a culture where motivated teammates collaborate to make a difference every day. Join us and experience the satisfaction of doing work that matters alongside people who share your passion!

What we offer that youll love

• Company Culture: At Horizon we pride ourselves on cultivating an atmosphere of teamwork where all employees feel heard and valued.
• Diversity & Inclusion: We are committed to equity racial justice and equal opportunity for all and strive toward this goal through the work of our Diversity Equity Inclusion and Belonging Council frequent trainings ongoing conversations affinity groups and more.
• Trainings Trainings and More Trainings: We have an entire team dedicated to your personal development and professional growth.
• Team Building Connection and Relationships: At Horizon were more than coworkers were a community. We support each other celebrate our achievements and milestones together and have fun together!
• Retirement: We know you want to retire comfortably and were here to help! Horizon offers 401(k) AND profitsharing programs to make sure youre set for the future.
• Student Loan Assistance: We help pay off our team members student loans every month. One year after joining youll have been able to pay off an extra $600!

• Horizon employees and their families (includes spouses and children up to age 30) are eligible for a 10% discount on their tuition through a partnership with Capella University.

• Paid time off and paid holidays!

What makes you a great candidate

We cant wait to learn more about you! Here are a few specifics of what youll need for the job:

• High school diploma with 2 years of experience within the healthcare field required.
• • Behavioral Health experience preferred.
  • Bilingual proficiency in Spanish & English required to be considered for pay differential.

Location:

This position is specifically for our 3020 Bailey Ave Buffalo NY clinic!

Position Hours:

Youll coordinate a personalized schedule with your supervisor that will meet both the clinic and patients needs as well as yours. Our outpatient clinics offer expanded hours Monday Thursday so well ask you to be available at least 2 evenings per week but dont worry about jeopardizing your worklife balance we can help you create a schedule that works for you as many locations close early on Fridays!

Compensation:

Horizon is consistently evaluating our compensation and benefit packages to ensure we remain competitive. The range of pay for this position is $18.00 $19.00. Starting pay may be impacted based on experience and education. Compensation adjustments are evaluated annually.

*Please note: this is a grantfunded position.

Physical demands associated with this position include:

• Sitting for extended periods alternating between standing and sitting
• Mobility required with repetitive wrist hand and finger movements
• Handling light duties occasionally lifting objects up to 20 pounds

Horizon DEIB Statement:

Horizon commits to being an antiracist diverse equitable and inclusive organization. Through selfreflection and our commitments to education growth and development increased workplace diversity throughout all levels of our organization and the cultivation of meaningful relationships we pledge to advance equity racial justice and equal opportunity for all.

Disclaimer:

Horizon endorses public health measures including vaccinations. We encourage all applicants to be mindful of the fact that Horizon is a healthcare agency proving in person services throughout our community.

This information is intended to provide a general overview of the position; it is not a full job description.