Customer Relationship Manager (CRM)
Customer Relationship Manager (CRM)
Posted on :
13-05-2025
Employer Active
1 Vacancy
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Job Description
Greetings from ALIQAN Technologies!!!
We are hiring aCustomer Relationship Manager (CRM)for theGurgaonlocation.
Job Title:Customer Relationship Manager (CRM)
Location:Gurgaon
Job Mode:Onsite
Job Type:Permanent
Experience Required:23Years
Notice Period Preferred:Immediate Joiners
Key Responsibilities:
- Manage guest relationships at the center to ensure outstanding customer experience.
- Handle birthday party bookings school tieups and group event management endtoend.
- Generate leads through cold calls walkins community networking and local outreach.
- Work with school principals corporate HRs and institutional stakeholders for repeat bookings.
- Coordinate with marketing for promotional activities and outreach campaigns.
- Understand products services and packages to upsell offerings to walkin guests.
- Track guest feedback and ensure timely resolution of complaints and escalations.
- Support center manager in monthly sales forecasting and performance reporting.
Qualifications & Skills:
- Graduate in MBA in Marketing/Sales preferred.
- 23 years of experience in guestfacing roles within hospitality retail or call center.
- Excellent communication and interpersonal skills.
- Proven ability to manage leads close bookings and drive customer satisfaction.
- Creative thinker with strong followup and coordination skills.
- Team player with a strong sense of ownership and responsibility.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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