Senior Analyst, Data Operations
Senior Analyst, Data Operations
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Job Description
Overview
Senior Analyst executes the more complex tasks on the processing and hosting modules of the EDRM framework; complexities arising because of unusual datatypes or sheer size of ediscovery Projects. This role is a custodian of the tacit knowledge required in Data Operations team. Senior analysts with their years of experience play a pivotal role in developing junior associates and analysts.
Responsibilities
Ensure Operations activity progresses as scheduled and required for the eDiscovery projects
Prioritize tasks for assigned projects and participate in transfer of work from one shift to another shift
Support managers by providing project status and issue reporting as required
Provide regular project status and issues updates to Operations management team (Global)
Delegate tasks across Operations shifts as required to maintain consistent level of service
Perform duties of a shift lead from time to time including proactive queue management quality control & resource management
Modify and execute complex SQL queries and data file management tasks
Track and record project workflow and milestones as required
Use various ESI discovery data processing platforms to extract text and metadata from electronic documents
Use multiple products & techniques to handle issues with electronic documents tiffing/imaging processes
Troubleshoot issues that may occur during data loading into hosting platform for review
Support Project Management by assisting with document searching and tagging in hosted databases
Prepare client data deliverables (including exception reports delivery reports execute custom tasks etc.)
Determine the most effective and efficient way to complete tasks and meet client expectations with available resources
Troubleshoot and resolve issues prior to escalation to Operations management and/or engineering
Perform quality control of work product including production QCs metadata population checks etc.
Provide formal class room based training to other team members on Ediscovery applications and concepts
Participate in regular policy and procedure review meetings with other team members
Assist Operations management with various administrative tasks (e.g. scheduling)
Coordinate with other Ediscovery teams (Collections Forensics Application Support Quality Control Engineering and PMs) to appropriately plan engagements to meet client deliverables/timelines resolve specific issues and improve overall quality and efficiency
Assist Operations management with planning and documentation of Operations policy and processes
Conduct and participate in knowledge sharing sessions organized by Operations team from time to time
Get certified with industry leading certificates like RCA Nuix Master six sigma etc.
Qualifications
Fouryear college degree preferred preferably in a technical discipline (e.g. Computer Science Computer Information Systems etc.)
37 years of related EDiscovery or strong database/scripting experience
Experience working under tight deadlines in fastpaced data production environments
Excellent verbal and written communication skills
Strong analytical and problemsolving skills
Strong working knowledge of basic PC functions and Windows environment (e.g. MS Office)
Knowledge of general database networking and filesystems concepts
Experience with several of the following preferred: SQL Visual Basic/VB Script MSAccess Advanced text editors and MSOffice
Ability to perform troubleshooting and learn customized proprietary software
Intermediate to advanced knowledge of several ESI data processing platforms (e.g. Nuix Venio ECapture Attenex Workbench LAW TRUE Autonomy Clearwell Stratify etc.)
Ediscovery products certifications are an added advantage
Intermediate to advanced knowledge of several ESI data hosting platforms (e.g. Concordance Relativity Introspect Ominx Catalyst Attenex DocMapper etc.)
Ability to read and interpret quality rules operating and maintenance instructions and procedure manuals
Work timing:
Rotating Shifts: 6 AM 3 PM 2 PM 11 PM 9 PM 6 AM (timings may vary depending on business requirement)
Permanent Shift: 9 PM 6 AM
Required Experience:
Senior IC
Employment Type
Unclear
