Guest Service Lead
Guest Service Lead
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Job Description
We are currently seeking a Guest Service Lead to join us at Stanley Park Brewing Restaurant & Brewpub in Vancouver!
Located at the Beach Avenue entrance of Stanley Park our Brewpub & Restaurant is nestled amongst the pitch & putt lawn bowling and tennis courts and just steps away from some of the best recreational trails and viewpoints in Vancouver.
This is a fixedterm opportunity ending October 15th 2024 with the opportunity for an extension. Parttime and fulltime opportunities are available!
As a Guest Service Lead you are responsible for creating a worldclass guest experience from the moment our guests arrive at the Host Stand. As a leader you exude genuine warmth and care and seek opportunities to deliver the unexpected. You treat each guest as a VIP delivering a highly orchestrated seamless and personalized guest experience. The team looks to you for your leadership and professionalism; you are unwavering in demanding and challenging situations.
As a Guest Service Lead you will:
- Create and maintain the flow of the restaurant.Create and maintain the flow of guests into the restaurant to ensure our Culinary & Service teams can deliver an exceptional product.
- Work with technology to enhance the guest experience.Support the teams around you using guest interaction technologies including Skip the Dishes Door Dash OpenTable and more.
- Create authentic connections in every interaction. Elevate the guest experience through fun engaging and meaningful conversations with guests.
- Be a problem solver and a supportive team player.Tackle problems by using your multitasking and communication skills and be empowered to make decisions for you and your team members.
- Listen to your guests comments and queries. Resolve customer complaints requests and queries as they arise.
Terms of Employment
- This is a seasonal opportunity ending October 15 2024 with the opportunity for an extension
- Hours and shifts may vary. Includes working evenings weekends and holidays.
- Compensation is $20.00 per hour plus gratuity share and free meal each shift
- Parttime or Fulltime (up to 40 hours per week) flexible schedule with the ability to work days nights weekends and holidays
- Anticipated start date March/April
Employment Type
Full-Time
