Systems Administrator Sr (Desktop Support)
Systems Administrator Sr (Desktop Support)
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1 Vacancy
Job Description
Overview
Abile Group has an exciting and challenging opportunity for a Systems Administrator Sr. (Desktop Support) on a 10year contract providing User Facing and Data Center Services supporting an Intelligence Community customer. All the personnel on the team will work together to support innovative design engineering procurement implementation operations sustainment and disposal of user facing and data center information technology (IT) services on multiple networks and security domains at multiple locations worldwide to support the IC mission.
The right candidate will possess the belowskills and qualificationsand be ready to handle all responsibilities independently and professionally.
Responsibilities
- Provides frontline support for desktop systems including troubleshooting hardware and software issues.
- Manages user accounts permissions and access rights.
- Installs configures and maintains desktop operating systems and applications.
- Responds to and resolves user tickets in a timely and professional manner.
- Performs regular system maintenance and updates to ensure optimal performance and security.
- Assists with the implementation of new technologies and software deployments.
- Documents technical solutions and maintains knowledge base for common issues.
- Collaborates with other IT teams to resolve complex issues and improve overall service delivery.
- Provides basic network troubleshooting and support.
- Conducts user training sessions on new software or hardware as needed.
Qualifications
Clearance Required: TS/SCI with ability to obtain a CI Poly.
Degree and Years of Experience: Associates degree in IT or related field or equivalent experience.
- 5 years of experience in desktop support or similar IT role.
Required Certifications:
- Security certification or ability to obtain within 90 days of hire.
Required Skills:
- Strong knowledge of Windows operating systems and Microsoft Office suite.
- Familiarity with basic networking concepts and troubleshooting.
- Excellent customer service skills and ability to communicate technical concepts to nontechnical users.
- Ability to prioritize and manage multiple tasks in a fastpaced environment.
- Willingness to provide occasional afterhours support.
Physical Requirements:
- Ability to lift and move equipment up to 40 pounds.
Desired Skills:
- Experience with remote desktop support tools.
- Knowledge of Active Directory and Group Policy.
- Familiarity with IT service management tools (e.g. ServiceNow).
- Basic scripting skills (PowerShell batch etc.).
- Experience in a government or intelligence community environment.
About Abile Group Inc.
Abile Group Inc. was formed in July 2004 to partner with the Intelligence Community and their Contractors in the areas of Enterprise Analytics & Performance Management IT & Systems Engineering and Program & Project Management. We have significant experience with the Federal Government and are an EDWOSB dedicated to our employees and clients. We are looking for high performing employees who enjoy providing advice and guidance along with solutions development and implementation support crafted by combining industry best practices with the clients subject matter experience and Abiles breadth of expertise.
Hiring Statement
Abile is committed to hiring the most qualified and best fit person for the job always has always will. Anyone requiring reasonable accommodations should email with requested details. A member of the HR team will respond to your request within 2 business days.
Please review our current job openings and apply for the positions you believe may be a fit. If you are not an immediate fit we will also keep your resume in our database for future opportunities.
Required Experience:
Senior IC
Employment Type
Unclear
