Customer Support Specialist
Customer Support Specialist
Posted on :
13-05-2025
Employer Active
1 Vacancy
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Job Description
Make Work Better Every Day
Quantum Workplace an HR technology provider equips workplaces with the smartest talent solutions so they can grow and succeed. We pioneered some of the earliest employee engagement and performance software and have since partnered with thousands of organizations to drive employee team and business success.
Success starts with our people and our talent is our greatest lever for business success. At Quantum Workplace we embody hustle and grit fueling an atmosphere where care and flexibility meets curiosity making our own work environment as awesome as the ones we help create.
Check out our 2024 Employee Engagement Survey Results (yes we use our own software):
97% response rate
82% overall favorability
96% favorable on the item I feel accepted by my immediate coworkers
Check out our recent Stevie Award for Customer Service and see what it means to be a Qwirk through thisvideo!
As a Customer Support Specialist at Quantum Workplace you will play a crucial role in ensuring our customers have a seamless and exceptional experience while using our software. You will work directly with our existing customers to provide technical support and answer questions via phone email and chat while also delivering value and training on our software. We are looking for a confident and empathetic communicator who is techproficient a quick learner and dedicated to delivering topnotch customer service.
You will:
- Respond to incoming customer emails calls and chats regarding survey access system functionality and general customer concerns.
- Resolve problems by clarifying the customers question determining the cause of the problem and arriving at the best solution.
- Work with internal teams to stay updated on product and process knowledge and be informed of any changes.
- Generate interest in system features or services and connect customers with the Customer Success or Sales team when appropriate.
- Guide customers to support them in maximizing their usage of our tools.
- Support the development of help documents to train customers on how to properly use our tools.
- Identify trends in customer questions and problems to recommend enhancements.
About you:
You are a confident communicator who excels at providing clear and concise solutions both over the phone and through written communication. Whether troubleshooting a technical issue or guiding a customer through a process you can break down complex information in a way that is easy to understand.
You are an independent learner with an insatiable curiosity. You crave a deep understanding of our platform solutions and take the initiative to ask thoughtful questions. Your drive to continuously learn ensures you stay ahead of product updates and best practices.
You have a natural sense of empathy and genuinely enjoy helping others. You serve customers with patience and kindness always striving to create a positive experience. Your ability to put yourself in the customers shoes allows you to anticipate their needs and provide solutions that make an impact.
You are techsavvy and confident navigating modern web and mobile applications. While you dont need to be an engineer you have the technical aptitude to quickly grasp how software works and effectively guide customers through its features.
You are a team player who understands that exceptional customer service builds loyalty and longterm relationships. You thrive in a collaborative environment and recognize that great customer experiences contribute to the success of the entire company.
You have 12 years of professional experience in a similar role and are eager to grow with a company that values customer success innovation and teamwork.
Why Quantum Workplace
At Quantum Workplace we believe in making work better every day. We try to do this in meaningful and unique ways while upholding our core values check our Glassdoor rankings to read our reviews. Here are some of the ways we make work better every day.
We care for our Qwirks and their families
Health Insurance: We offer 3 options (1 option is 100% premium paid by QW for employees) Telehealth
Dental & Vision: We cover 100% of premiums for employees
401k: We match 100% of contributions up to 4% and youre fully vested on day 1
Additionally our benefits include parental leave PTO summer hours zoo membership and more.
We seek to belong
Employeeled Council works to create a more inclusive workplace
No dress code wear what makes you feel confident BE YOU!
We invest in wellness and development
Annual professional and wellness development allowance conferences books gym reimbursements workout equipment and more!
Our Omaha office has an onsite fitness center free for Qwirk use
Monthly manageremployee lunches for goal planning and development
Zoo membership to your closest zoo
Remote work stipend for 100% remote Qwirks
At Quantum Workplace we are an equal opportunity employer. We are committed to building an inclusive team that represents a variety of backgrounds and skills. Please apply regardless if you think you meet all the requirements. We want to hear from you. Please note that we are not currently hiring in California.
Applicants with disabilities may contact the Quantum Workplace Employee Success Team via telephone email and other means to request and arrange for accommodations. If you need assistance to accommodate a disability you may request an accommodation at any time. Please contact the Employee Success team at or.
We value and are committed to providing equal employment opportunities to all qualified applicants. However we are unable to provide employment sponsorships at this time. Applicants must be authorized to work for ANY employer in the U.S. without the need for sponsorship now or in the future. We understand that this may be disappointing news for some candidates and we apologize for any inconvenience this may cause.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
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