UX Design Program Manager
UX Design Program Manager
Posted on :
13-05-2025
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1 Vacancy
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Job Description
At Audible we believe stories have the power to transform lives. Its why we work with some of the worlds leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.
ABOUT THIS ROLE
User Experience Design is at the heart of Audibles goal to be customer obsessed. The UX team works ceaselessly to transform deep customer insights into delightful and innovative product experiences that drive business results and customer satisfaction. The Design Program Manager role is critical to ensuring Audible design and research teams deliver exceptional user experiences through operational excellence.
ABOUT YOU
You will be the operational backbone of design and research teams driving operational excellence process improvement and team enablement across design/research functions. You will work closely with crossfunctional teams to streamline workflows optimize how we work and ensure adherence to best practices.
As a UX Design Program Manager you will...
Manage operational budgets vendor relationships and financial reconciliations for the design and research teams
Lead design and research operations including roadmaps backlogs and intake processes
Work closely with design and research leadership on prioritization goaltracking and resource planning
Drive review cadences status updates and timely delivery across product development lifecycles
Document and optimize frameworks standard processes and best practices for the design and research teams
Drive effectiveness in design team rituals through measurement and documentation
Facilitate knowledge sharing and collaboration across UX portfolio teams
Create seamless onboarding experiences and teamwide standards for new hires
Identify opportunities for training and support resources to enhance the teams capabilities
Facilitate crossfunctional collaboration between design business and technology teams
Provide regular updates and communicate effectively with key stakeholders
Escalate issues anticipate tradeoffs and balance business needs with customer experience constraints
Maximize business benefit while delivering exceptional user experiences
ABOUT AUDIBLE
Audible is the leading producer and provider of audio storytelling. We spark listeners imaginations offering immersive cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.
3 years of experience in design program management or design operations roles.
Experience with design tools (e.g. Figma Sketch) and project management tools (e.g. Jira Confluence Airtable).
Experience working with design and research teams in a product development environment
Financial acumen and budget management capabilities (experience managing budgets and vendors)
Experince with resource planning and program delivery
Experience working with project playbooks building schedules managing issues/risks and establishing communication plans
Knowledge of humancentered design processes and project management methodologies.
Stakeholder management and crossfunctional collaboration skills
Experience in process improvement and team enablement initiatives
Familiarity with user research methodologies and experiment design
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
ABOUT THIS ROLE
User Experience Design is at the heart of Audibles goal to be customer obsessed. The UX team works ceaselessly to transform deep customer insights into delightful and innovative product experiences that drive business results and customer satisfaction. The Design Program Manager role is critical to ensuring Audible design and research teams deliver exceptional user experiences through operational excellence.
ABOUT YOU
You will be the operational backbone of design and research teams driving operational excellence process improvement and team enablement across design/research functions. You will work closely with crossfunctional teams to streamline workflows optimize how we work and ensure adherence to best practices.
As a UX Design Program Manager you will...
Manage operational budgets vendor relationships and financial reconciliations for the design and research teams
Lead design and research operations including roadmaps backlogs and intake processes
Work closely with design and research leadership on prioritization goaltracking and resource planning
Drive review cadences status updates and timely delivery across product development lifecycles
Document and optimize frameworks standard processes and best practices for the design and research teams
Drive effectiveness in design team rituals through measurement and documentation
Facilitate knowledge sharing and collaboration across UX portfolio teams
Create seamless onboarding experiences and teamwide standards for new hires
Identify opportunities for training and support resources to enhance the teams capabilities
Facilitate crossfunctional collaboration between design business and technology teams
Provide regular updates and communicate effectively with key stakeholders
Escalate issues anticipate tradeoffs and balance business needs with customer experience constraints
Maximize business benefit while delivering exceptional user experiences
ABOUT AUDIBLE
Audible is the leading producer and provider of audio storytelling. We spark listeners imaginations offering immersive cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.
3 years of experience in design program management or design operations roles.
Experience with design tools (e.g. Figma Sketch) and project management tools (e.g. Jira Confluence Airtable).
Experience working with design and research teams in a product development environment
Financial acumen and budget management capabilities (experience managing budgets and vendors)
Experince with resource planning and program delivery
Experience working with project playbooks building schedules managing issues/risks and establishing communication plans
Knowledge of humancentered design processes and project management methodologies.
Stakeholder management and crossfunctional collaboration skills
Experience in process improvement and team enablement initiatives
Familiarity with user research methodologies and experiment design
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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