Operations Manager, Professional Services
Operations Manager, Professional Services
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Job Description
Trintech is a multiawardwinning cloudbased Fintech provider and were seeking an analytical and collaborative Operations Manager to join our dynamic EMEA Professional Services team! Youll be the operational engine supporting project setup billing reporting and process optimization. Youll collaborate closely with Sales Delivery Finance and Legal helping ensure that every services engagement runs smoothly and efficientlybehind the scenes and in front of customers.
WHAT YOULL DO
- Create and maintain Salesforce projects ensuring clean data and accurate setup
- Track billing milestones and coordinate with Finance for timely invoicing
- Build and maintain dashboards and reports in Salesforce for leadership visibility
- Partner with Sales and Legal to draft and align Statements of Work (SOWs)
- Keep services documentation and templates up to date (SOWs pricing resource forecasts)
- Support presales scoping and delivery planning
- Coordinate with global teams to ensure consistent processes across regions
- Handoff project summaries to Customer Success after golives
- Contribute to collateral updates and internal service playbooks
- Drive continuous improvements in how we deliver and scale services
WHO YOU ARE
- 3 years in operations project coordination or professional services (SaaS/consulting preferred)
- Strong handson experience in Salesforce especially project setup & reporting
- Solid understanding of financial operations and billing processes
- Excellent attention to detail and structured in how you manage processes
- Strong communicator comfortable working crossfunctionally
- Familiarity with project planning tools (PM certification is a plus)
- BI/reporting tool experience (e.g. Salesforce reports Power BI Excel pivots)
At our core Trintechers stand committed to fostering a culture rooted in our core values Humble Empowered Reliable and Open. Together these values guide our actions define our identity and inspire us to continuously strive for excellence in everything we do.
Should you require (or need) accommodations throughout any stage of the recruitment process please provide your requirements to and we will work with you to accommodate your needs.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
Required Experience:
Manager
Employment Type
Full-Time
