Manager, Quality and Service Excellence_FT-Contract

DATE: May 9 2025
LOCATION: Toronto ON Quality and Service Excellence
COMPENSATION: $annually prorated
CONTRACT DURATION: 12 Months

• Program Evaluation
  • Support the process of building programevaluation infrastructure:
  • Working in partnership with various programs support the codevelopment of foundational conceptual infrastructure (e.g. logic models theory of change and evaluation frameworks) that will inform LOFTwide and clientcare stream and programspecific approaches to program evaluation
  • Support the development of foundational reports and analyses necessary for program evaluation such as needs assessments environmental scans and literature reviews
  • Design a measurement strategy that will demonstrate impact of clientcare initiatives on program and client outcomes
  • Aligning a change management strategy with other areas of work related to evidenceinformed practicethat will introduce program evaluation across the organization
• Support all clientcare data collection activities including:
  • Lead the development of clientcare data collection strategies and implementation plans in partnership with LOFT programs Performance and Quality Improvement team and research partners
  • Lead participant recruitment and scheduling
  • Lead the development and distribution of clientcare data collection tools
  • Lead clientcare data collection and management
  • Conduct clientcare data analysis and synthesis
• Capacity Building
  • Assist in readiness assessments to inform streamspecific capacity building strategies to promote readiness for program evaluation
  • Support the codevelopment of a capacitybuilding strategy designed to strengthen the application of program evaluation to practice that is tailored for streams and stakeholder groups
  • Lead implementation of different training modalities including workshop facilitation and coaching
  • Lead the development and implementation of a training evaluation approach that will inform ongoing quality improvement strategies
  • Participate in grant applications and project proposals
• Knowledge Mobilization
  • Develop a bidirectional feedback loop between programs and program evaluation team to supporttimely implementation of quality improvement strategies
  • Lead the preparation of various program evaluation knowledge dissemination documents such as reports research summaries and information sheets
  • Participate in various knowledge mobilization presentations such as allstaff presentations team presentations and Board presentations
  • Liaise with various research and community partners
• Financial Resources
  • Work closely with streams and programs to develop a budget allocation system to support evaluation and quality improvement initiatives
  • Manage and oversee Quality and Service Excellence expenditures across various stream and program budgets
  • Develop budgets for grants
  • Liaison with funders and doners
  • Develop and implement an equitable honorarium system for evaluation and quality improvement initiatives

• Assist in the development and management of a data system to manage individuallevel research and evaluation data (e.g. deidentified data system)
• Assist in the identification of appropriate platforms and technology to support data analysis data visualization and data collection that can be used to promote measurementbased care and other strategies to integrate data into decisionmaking
• Provide general oversight of LOFTs internal ethics review process

• Provides direction to the Quality and Service Excellence team (e.g. graduate students) including:
  • Orientation of new staff
  • Oneonone supervision
  • Oversee the daytoday operations of the team
  • Performance reviews
• Assist with HR deliverables and talent acquisition

• A graduate degree in psychology social work education or related social science discipline
• Minimum two (2) to three (3) years related experience in quality management programs and/or research methodologies in a community or healthcare environment with some formal leadership policy development or project leadership experience.
• Proficiency in Microsoft Office Suite e.g. Word Excel and PowerPoint
• Familiarity with research methodology including qualitative quantitative and mixed methods approaches
• Experience managing of large datasets including data cleaning and variable construction
• Advanced statistical analysis (e.g. predictive analysis) and familiarity with various statistical analysis software for both qualitative (e.g. NVivo) and quantitative (e.g. SPSS R) data
• Curriculum development workshop facilitation and coaching experience for a diverse range of stakeholder groups
• Experience with knowledge dissemination to a variety of different audiences
• Experience conducting research and/or program evaluation in the applied setting
• Experience leading implementation initiatives in the applied setting
• Grant and proposal writing experience
• Experience in developing and executing both short and longterm implementation and change management strategies with proven ability to scope plan execute and track complex projects
• Must have regular access to a reliable vehicle
• Proven superior writing and presentation skills.
• Understand the client experience especially those with complex health needs
• Demonstrated exceptional communication and interpersonal skills
• Flexible adaptable and responsive to change
• Selfdirected with an ability to organize plan prioritize and multitask and think both analytically and critically with attention to detail
• Exceptional ability to nurture positive professional relationships with different stakeholders (internally and external)
• Exceptional ability to present highly complex ideas and information to different stakeholder groups
• Ability to work in a multidisciplinary team with an appreciation of how to balance quality and rigour with pressing program demands.

• Very strong computer skills using MS Office

• This is a hybrid position that will consist of both workfromhome and onsite arrangements.
• Schedules will be determined on a monthly basis and will be determined by program needs.

• Elearning program available all year round
• Starting vacation time above minimum standard
• Additional paid personal and paid sick days
• Professional development budget available to help you nurture and shape your career
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion

Our Commitment to Diversity and Inclusion

LOFT Community Services is a valuesdriven organization with a deep belief that each person has the ability to grow and change. We value compassion collaboration and community delivered with dignity innovation and excellence. LOFTs vision is that together we can all live successfully in our community. Our client population reflects Ontarios diverse community and it is LOFTs goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you dont tick all the boxes but think youd thrive in this role you are encouraged to apply.

Note: A satisfactory vulnerable sector check (VSC) is also required.

CLOSING DATE: May 23 2025
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LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting or (416).