Experience Solutions Designer

If youre passionate about building a better future for individuals communities and our countryand youre committed to working hard to play your part in building that futureconsider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online competencybased degree programs WGU is also committed to being a great place to work for a diverse workforce of studentfocused professionals. The university has pioneered a new way to learn in the 21st century one that has received praise from academic industry government and media leaders. Whatever your role working for WGU gives you a part to play in helping students graduate creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU it is not typical for an individual to be hired at or near the top of the range for their position and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Professional 308

Pay Range: $73000.00 $109400.00

Job Description

Essential Functions and Responsibilities:

• Plan and manage mediumscale universitylevel projects impacting segments of faculty students and operations across departments.
• Determine organizational readiness and develop project schedules by analyzing organizational assets enterprise environmental factors task dependencies resource requirements work breakdown and departmental strategy and priorities.
• Leverage systemthinking approach when presenting to college leadership and primary stakeholders to influence decision making gain buyin and support for systemic change that improve faculty engagement and student outcomes.
• Responsible for planning organizing monitoring and documenting all phases of projects.
• Analyze current state business processes and identify improvement opportunities in policies business processes services and service level agreements.
• Collaborate with crossfunctional leadership to develop key features of faculty engagement and studentcentric models including modular support/employment models and continuous improvement processes.
• Develop and deliver project and solutions updates communications and reports used to drive priorities and allocation of resources across WGU departments.
• Develop and maintain professional working relations and communication with stakeholders project team members departments and outside contacts.
• Ensure projects meet organizational standards and are managed in accordance with applicable policies processes and procedures
• Documents project deliverables outputs and notes that capture why key project decisions were made
• Assess project impact faculty and student experience and outcomes.
• Deliver financial and quality commitments according to the strategic plan.
• Performs other related duties as assigned.

Knowledge Skill and Abilities:

• Demonstrated strong verbal and written communication skills with the ability to interact and tailor messages effectively with people at all levels of the organization.
• Deep analytical knowledge in interpreting multifaceted problems and complex data to meet business goals and objectives.
• Strong critical thinking and problemsolving skills while working within a collaborative matrix organization.
• Systems thinker who can identify systemic structures contributing to outcomes identify high leverage activities to impact outcomes and articulate the implications of business decisions
• Proficiency in project management change management data analytics
• Excellent presentation and communication skills to a broad audience across multiple departments and stakeholders with a technical writing emphasis
• Ability to develop a business case and models
• Highly organized and detail orientated
• Proven ability to take initiative and be both innovative and flexible
• Experience leading teams and works well in a team environment
• Strong technical and problemsolving skills.
• Ability to plan and meet schedules for both individual and collaborative projects.
• Ability to create concise informative reports on projects and initiatives
• Ability to clearly document and catalog information and progress on assigned projects
• Proficiency with Office 365 applications live event tools CRM software data visualization applications
• Designthinking and documented use of technologybased educational delivery systems
• Ability to understand current/changing business processes participation in defining application and platform functionality.
• Ability to build consensus and motivate others.

Competencies:

Organizational Impact:

• Works to achieveoperational targetswithin job areasimpactingdepartmentfunction oroffice results.
• Work is performedindependently onmoderately complexprojects and assignmentswith some guidancerequired for directionand complex tasks. Setsobjectives for oneself to meet the goalsof projects orassignments.

Problem Solving & Decision Making:

• Responsible foremploying adjustmentsor recommendedenhancements tosystems and processes tosolve problems orimprovethejob areaseffectivenesswhile leveraginga systemsthinkingapproach.
• Problems faced mayrequireanunderstanding ofa broader set of issuesand job areas.

Communication & Influence:

• Collaborates with contacts typically within the job area to obtain or provide information requiring some explanation or interpretation.
• Systemsthinking approach

Leadership & Talent Management

• May provide guidanceand assistance to entrylevel professionalsandor supportemployees.
• Demonstratesthe WGUleadership principles inall aspects of service tostudents employeesandpartners of WGU.

Job Qualifications:

Minimum Qualifications:

• Bachelors degreein a related field from an accredited college or university. Education is verified
• Two (2) years of related experience in a role that required extensive project and change management skills in a large and distributed organization (5000 employees)
• Direct experience testing developing implementing and measuring the impact of technology or business processes

Preferred Qualifications:

• Masters degree from an accredited college or university
• Five (5) years of experience as the assigned project manager of executivesponsored projects with sole responsibility for project initiation planning execution monitoring and closure
• Three (3) three years of experience in higher education and competencybased education

• Demonstrated experience managing teams and initiatives to impact student outcomes through specific interventions

• Experience in supervising and leading people
• Demonstrated professional experience in communication to a broad audience base with a technical writing emphasis
• Demonstrated professional experience managing complex projects and working crossfunctionally
• Proficient in project management software tools and collaboration software

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift 15 pounds at times

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Position & Application Details

FullTime Regular Positions (classified as regular and working 40 standard weekly hours): This is a fulltime regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical dental vision telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual flexible paid sick time with no need for accrual 11 paid holidays and other paid leaves including up to 12 weeks of parental leave.

How to Apply: If interested an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. Its not allinclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.