Tech I IT Support Specialist

TheLevel 1 IT Help Deskposition is a key member in a Global IT support team in which they support the daytoday activities of users perform system maintenance documentation of systems and deployment of IT solutions. The technician will provide support for IT technology that will cover a wide array of competencies. Duties include but are not limited to system troubleshooting vendor coordination software patching system deployment license management hardware and software management and lifecycle management.

Duties & Responsibilities:

• Diagnose and resolve software and hardware incidents across a range of software applications.

• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.

• Accurately record update and document requests using the IT service desk system.

• Install and configure new IT equipment.

• Resolve incidents and upgrade different types of software and hardware.

• Maintain a firstclass level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.

• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and nontechnical colleagues at all levels in the organization.

• Be a highly motivated team player with the skills and ability to manage changing priorities.

• Create maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests.

• Undertake other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility.

Required Qualifications:

• High School diploma or equivalent

• Ability to communicate effectively verbally and written in English.

Preferred Qualifications:

• 12 years of IT related experience.

• Experience supporting both domestic and international users in a global organization.

• Associate degree in the field of computer science or related field.

• Experience providing technical support for the Microsoft Office suite Windows Active Directory and Office 365.

• Windows Certification and/or ITIL certification is a plus.

Preferred Knowledge:

• Strong knowledge of desktop operating systems and applications.

• Strong knowledge Microsoft Office Office 365 and common productivity applications.

• Strong knowledge of the principals methods and techniques used in computer troubleshooting and support.

• Working knowledge of the workings of Service Desk ticketing systems.

• Basic network understanding and troubleshooting.

020% travel

This position is not eligible for visa sponsorship.

Disclosure as required by applicable law the hourly pay rate range for this position is 15.50 to 22.00. The actual compensation may vary based on geographic location work experience education and skill level. The hourly pay rate range is CONMEDs good faith belief at the time of this posting.

This job posting is anticipated to close on May 12 2025. We may however extend this time period in which case the posting will remain available on . Please submit your application as soon as possible as we will be reviewing applications on a rolling basis as we receive them.