Library Experience Advisor - Grow Your Own Graduate Programme- 2023/24 Academic Year
Library Experience Advisor - Grow Your Own Graduate Programme- 2023/24 Academic Year
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1 Vacancy
Job Description
This vacancy is open to 2024 graduates of Birmingham City University (Academic Year 2023/24) ONLY. To be eligible you must have finished your course (graduated) between 1st August 2023 31st July 2024 and no longer be studying.
As you are applying for a role as part of the Grow Your Own Graduate Programme you will need to contact a member of the Careers team to receive support with the application process to ensure the best chance of success. You will also receive communications around future Grow Your Own opportunities and support sessions.
Alternatively please emailfor more information and to arrange a consultation.
The fulltime starting salary is normally 24814.00 per annum with progression available in post to 26970.00 per annum.
Grade: S4
Fulltime permanent role.
Library and Learning Resources are looking to appoint one full time Library Experience Advisorto join our Library Experience team.
The Library Experience team serves as the first point of contact for all libraryrelated enquiries playing a crucial role in student and staff support. The team provides assistance across a range of topics from subjectspecific help to resource discovery and referencing while also ensuring that the librarys study spaces are wellmaintained and accessible. They operate across multiple campuses and offer both inperson support and the Universitys only 24/7 online chat service ensuring that users have access to help whenever they need it. Their role in maintaining the physical environment answering enquiries supporting resource discovery and signposting users to further help makes them a vital part of the Library and Learning Resources strategy.
You will be responsible for:
- Providing firstline support at help desks within library spaces through phone email and online chats such as handling library membership borrower/loan queries and the use of library resources.
- Triaging enquiries to Library Experience Coordinators Librarians or university support services when appropriate.
- Assisting in the maintenance of library spaces while developing documenting and implementing library procedures and performing administrative tasks related to Library Experience.
You will be educated to degree level and a 2023 or 2024 graduate have proven experience in the delivering of highquality customer services have excellent communication and interpersonal skills and the ability to communicate effectively with a range of stakeholders. You will also have good digital literacy with the ability to use work processing spreadsheet and communication applications e.g. Word Excel Outlook and MS Teams.
At Birmingham City University we are proud to be an equal opportunities employer. All staff are expected to understand and enact the Universitys commitment to ensuring equality diversity and inclusion in our employment practice and in all that we do. This commitment is enshrined in our Core Values and is detailed in our Equality Diversity and Inclusion in Employment Policy. The University values and celebrates the diversity of our staff and students; we welcome people from the many different backgrounds and life experiences that reflect the students and the citizens we are committed to equality of opportunity for all staff and actively encourage unique contributions in particular from underrepresented groups in respect of age disability sex gender or gender identity ethnicity race religion or belief sexual orientation or transgender status.
About Library and Learning Resources
Library & Learning Resources (L&LR) is committed to creating a safe welcoming and inclusive environment with the goal of inspiring student success enhancing staff productivity and promoting wellbeing. Recognised with the Customer Service Excellence Award the library service offers a vast array of resources including millions of learning materials and over 800 study spaces across four library locations. Its services and resources are carefully aligned with Birmingham City Universitys academic and business objectives to effectively support the university community.
Library & Learning Resources strategy Birmingham City University ()
For further information please contact Huizhe Jin () or Margaret Ettle ().
Please click the below link to download the Job Description:
The appointed candidate will normally be employed through our subsidiary company BCU Support Services Limited a wholly owned subsidiary of Birmingham City University. Appointees with prior LGPS membership who wish to enter the LGPS scheme will be able to do so and will be employed by Birmingham City University directly.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
