Manager, Service Management Programs
Manager, Service Management Programs
Posted on :
13-05-2025
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1 Vacancy
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Job Description
The Projects & Continuous Improvement Office enables business improvements across SAIT. The team ensures SAIT is working on the right projects at the right time to drive our strategic objectives forward.
The Opportunity
Join Our Leadership Team as Manager Service Management Programs!
Reporting to the Director of Projects & Continuous Improvement youll play a pivotal role in leading and driving excellence in service management projects. Your mission To ensure topnotch execution and delivery of projects that enhance our institutional business processes.
Key Responsibilities:
Strategic Leadership:Develop and implement SAITs Enterprise Service Management strategy.
Collaboration:Work with partners across the organization to align projects with strategic goals.
Project Excellence:Oversee project governance and management ensuring quality and consistency.
Team Leadership:Lead and mentor a dynamic team of Project Managers Business Analysts and Change Management Specialists.
What You Bring:
Expertise:Strong background in enterprise service management project management and business analysis.
Vision:Ability to craft and execute a strategic roadmap for service management process improvements.
Leadership:Proven skills in team development coaching and performance management.
Ready to make a significant impact Join us and lead the charge in transforming our service management processes!
The Role
- Enterprise Service Management (ESM)
- Develop ESM Strategy:Create a framework with principles and success measures to enhance processes and service levels aiming for improved quality and satisfaction.
- Collaborate with Partners:Foster strong relationships to drive value delivery and process efficiency reduce service siloes define governance and boost communication and collaboration.
- Identify Value Streams:Align improvement investments with value streams to eliminate duplicate processes rationalize service applications and create a seamless customer experience.
- Create Roadmap:Identify and prioritize processes for ESM practices ensuring alignment with institutional prioritization methodology.
- Program and Project Delivery
- Develop and Implement Processes:Ensure consistent project management methodology governance financial management risk management dependency management sustainment planning and regular status reporting.
- Quality Management:Track and maintain the quality and consistency of methodologies across projects.
- Escalation Point:Address projects not aligning with approved processes and reporting requirements.
- Partnership Development:Collaborate with sponsors and business leaders to secure buyin for methodology and governance.
- Continuous Improvement:Refine practices and provide feedback to ensure alignment with overall program and portfolio management.
- Team Management
- Team Leadership:Manage a diverse team of project managers business analysts change management specialists and other experts.
- Project Support:Guide and advise team members to ensure smooth project execution and achievement of objectives.
- Development & Mentorship:Provide coaching mentorship and performance management.
- Career Progression:Identify high performers and support their career growth.
- Financial Management
- Budget Management:Oversee programlevel budget including forecasting and reporting costs for all resources.
- Accurate Reporting:Collaborate with the Finance team to ensure precise cost capture and regular reporting to senior leaders.
- Discrepancy Resolution:Work with SAIT departments and vendors to address financial discrepancies.
- Alignment:Partner with the Director to harmonize financial practices and develop tools for budget management and forecasting.
Qualifications
- Bachelors degree in business administration business management information systems or a related field.
- 5 years experience in program management senior project management (including budget cost and forecast management) or senior business process analysis and redesign in a complex multistakeholder environment. This may include IT programs/projects (solution design and implementation) business process improvement programs/projects or business planning programs/projects.
- 5 years experience leading people.
- Postsecondary or public sector experience preferred.
- Experience with Service Management strategy development and/or implementation preferred.
- Experience coaching and leading a continuous improvement culture preferred.
- Lean and/or Six Sigma Certification preferred.
- Program or Project Management Professional Certification preferred.
- Business Analysis Certification preferred.
- Change Management Professional Certification (i.e. Prosci)preferred.
Skills
- ServiceOriented:Define value streams and efficiency opportunities with a focus on customer experience.
- Continuous Improvement:Maintain a mindset and approach geared towards ongoing enhancement.
- Business Acumen:Possess strong industry and domainspecific knowledge.
- Financial Acumen:Demonstrate attention to detail in financial matters.
- Leadership:Motivate employees and align with business strategy.
- Navigational Skills:Influence key partners and navigate institutional hierarchies.
- Influencing & Negotiation:Excel in environments with high competition for resources.
- Communication:Exhibit excellent verbal and written skills.
Job Classification: M1100 Manager
Salary Range: $110000 $125000
Paid Leave: 4 Weeks Vacation/14 Flex Days per year
Hours Per Week: 37.5
Posting Closing Date: May 15 2025
About SAIT
SAIT is a global leader in applied education. Named one ofAlbertas Top Employers we offer the chance to work with a purpose preparing the next generation of industry leaders entrepreneurs advocates and explorers.
Building on our 100 year history were looking for innovative bold and collaborative employees who embrace change and deliver worldclass customer experiences. Your future starts now at SAIT.
Equity diversity and inclusion (EDI) is essential to achieving SAITs vision to be a global leader in applied education. We encourage applications from women Indigenous people racialized people people with disabilities people from gender and sexually diverse communities and/or people with intersectional identities. Learn more aboutEDI at SAIT.
At SAIT we understand that experience comes in many forms. Were dedicated to adding diverse perspectives to SAIT so if your experience is close to what were looking for please consider applying.
SAIT is committed to supporting persons with disabilities throughout the recruitment process. We will work with applicants to provide accommodations upon request to the Talent Advisor.
BEWARE FALSE POSTINGS AND RECRUITING OFFERS
SAIT has been made aware of individuals or organizations posing as SAIT using false postings to attract job seekers and collect personal information. Please be aware that SAIT will never request sensitive personal information beyond what is required for an application.
Career opportunities at SAIT will always be posted on the SAIT career site and we encourage applicants to only apply directly through there. When your application is completed you will receive an email confirmation if you did not receive one please check your junk mail or try applying through the SAIT career page again.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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