Order Management Specialist
Order Management Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Location:
Chennai Tamil Nadu IndiaJob ID:
R0092135Date Posted:
Company Name:
HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITEDProfession (Job Category):
Customer Service & Contact Center OperationsJob Schedule:
Full timeRemote:
NoJob Description:
Business Information:
The Hitachi Energy Indian Operations Center (INOPC) is a competence center with around 2600 skilled engineers who focus on tendering engineering planning procurement project Management functional system testing installation supervision documentation and commissioning. However over the last decade it has evolved to become the largest Operations hub. The India Operations Centre team at Chennai Bangalore and Gurugram supports Hitachi Energys units in more than 40 countries across a wide portfolio of all the four business units in Hitachi Energy To date the team has executed engineering and commissioning for projects in more than 80 countries.
Mission Statmeant:
As an Order Management Specialist for INOPC PG you will be part of Operation Center in India (INOPCPG) aiming to develop a global value chain where key business activities resources and expertise are shared across geographic boundaries in order to optimize value for ABB customers across markets. It provides high quality engineering and commissioning support to Business Units and Center of Excellence across the ABB world. This is an important step from ABBs Global Footprint strategy. PS Operation Center Services are System design Primary side design Secondary side design Sourcing Installation and commissioning.
Your responsibilities:
Handling priority deliveries to support customer to meet their target.
Order booking using SAP Address change management request from customer.
Support Order forecasting based on trend. Coordination with operation department to support customer on production status priority deliveries delivery delays invoicing
Providing Order acknowledgement to get the status of the order.
Generating invoice for the orders. Verifying Invoice and disputes.
Handling escalations from customer/client.
Preparing and sharing reports/trackers to manage daily volume & monitor team productivity.
Interacting with clients/customers in daily basis to discuss about areas of improvement.
Doing preshipment and case management audit.
Living Hitachi Energys core values of safety and integrity which means taking responsibility for your own actions while caring for yourcolleagues and the business.
Your backround:
Bachelors degree in BE or .
Should have 48 yrs. of experience.
Should have experience in enduse working knowledge in SAP SAP R/3 (ERP)
Should have experience in case management in SalesForce CRM.
Very good communication & customer handling skills.
Ability to handle high load capacity by setting priorities.
Proficient in Microsoft office tools (Excel Word & Powerpoint.
Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
