Social Insights Manager, Europe
Social Insights Manager, Europe
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Job Description
Where: London & Surrounding Areas (Hybrid one day in the office a week)
Type: Full time salaried role
Join Us at The Social Element!
Founded 21 years ago were a leading global and independent fullservice social media agency with a team of over 260 members. From PlayStation to Nissan to Visa we are trusted partners to some of the worlds largest brands.
Our winning formula Building strong client relationships to become the voice of their brand on social media.
Why us We believe in the power of Genuine Human Connection to drive brand growth trust and loyalty. Social media is our foundation where we give brands the tools to emotionally engage with their audience like never before.
The Opportunity
We are looking for a social intelligence expert to join our awardwinning Intelligence Team. As a team were here to create industryfirst work and were looking for someone with that same hunger and excitement to do things a bit differently.
Youll join us as Social Insights Manager reporting into the Head of Social Intelligence.
This role will be a key part of our team working on a selection of global and national brands.
You will be known for great storytelling and insight generation. You will have fantastic communication and time management skills and be able to work confidently within an agency structure in order to bring the best work to your clients.
Your clients: You will manage the reporting programmes of clients being responsible for their strategic monthly and quarterly reporting. Youll act as a trusted partner to these clients knowing their business objectives and reporting against these .
Projects & Innovation: Confident in working across a variety of insights project types from standard social listening projects through to trends and audience work streams.
Proactive client development: Support the Client Services Team in identifying opportunities for upselling
Culture & Tech savvy: Understand whats happening in the zeitgeist (whether you get your news from TikTok or the web). While also staying up to date with platform and social listening vendor changes
What Youll Do
Deliver insights projects endtoend from research design analysis and visualisation to delivery.
Deliver your projects on time and to a high standard working in collaboration with more senior members of the team.
Contribute to proposals and scopes in collaboration with the head of insights and client services teams.
Develop your skills as a researcher learning new techniques and technologies. To include survey data web analytics and desk research.
Contribute to a culture of learning and development within the team.
Build relationships with key stakeholders both within and outside of the Insights Team.
Work with the Head of Insights to promote the team internally and externally contributing to and leading on PR activity.
Skills Traits
Strong technical experience in social listening tools such as Talkwalker Hootsuite or Sprinklr. Experience with Global Web Index or similar is a bonus.
Fantastic attention to detail organisational and time management skills.
Honed storytelling skills and comfortable in presenting your work
A curious proactive approach with a cando attitude
A team oriented professional with the ability to work independently and selfmotivated
Competent in using Microsoft/Google Suite with a focus on powerpoint and excel.
Experience
2 years experience working in an insights role
We dont mind where you come from. Your experience could be from brandside agency or publisher; working in PR creative social or elsewhere.
Experience working for multimarket clients
Bonus: Experience of working on automotive financial services retail or travel
Benefits
Please note these benefits are for UK based employees only
Remote/Flexible working (occasional travel)
33 days of holiday (including the bank holidays)
Birthday off
Annual Occasion Day off for an important event (eg moving house getting married)
1 Volunteer day off
Flexible Fridays (Working half day)
3 Well Being Days
Eye care: Contributions towards eye tests and glasses
Enhanced sick pay: 4 weeks full pay 4 weeks half pay
Enhanced family friendly policies
Employee Assistance Programme and wellbeing support
Access to our discounts website
The Hiring Process
Culture Connect Interview with one of the Talent Team
Skills Experience Interview with members of the Social Intelligence Team
Assignment Phase
Final Interview with members of the Social Intelligence Team wider team members
Our Diversity Equality & Inclusion Commitment
We welcome applications from diverse and underrepresented groups regardless of their background.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates so even if you feel you dont fulfill all the requirements we encourage you to still apply wed love to hear from you!
We value having divergent thinkers who bring various experiences and viewpoints to the table at The Social Element. We strongly encourage members of underrepresented groups to apply.
We are also able to make reasonable adjustments throughout the full recruitment process so we invite you to identify any additional support that you may require to ensure you are supported throughout the full process.
How To Apply
If youre ready to make your mark with us upload your CV and a cover letter explaining your personal/professional experience in account management and why youre excited to join our team. Dont forget to include the specified details in your cover letter/video to ensure your application gets processed!
***If you would prefer to submit your application in a different format please feel free to get in touch with us at and we will be happy to assist you in any way we can. We will be unable to process applications via this inbox.
Excited to embark on this journey with us We cant wait to hear from you!
Employment Type
Full Time
