Front Office All Rounder
Front Office All Rounder
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Job Description
Are you an expert at creating unforgettable first impressions Do you thrive in hospitality and love engaging with people
Mercure Sydney is on the lookout for a FullTime Front Office AllRounder to become part of our energetic and welcoming team.
Your responsibilities will include:
- Providing outstanding personalised and engaging service to make every guest feel at home.
- Managing guest checkins and checkouts and maintaining accounts through our PMS Opera.
- Responding to guest enquiries with a positive and solutionfocused approach.
- Collaborating daily with departments like food & beverage and housekeeping to coordinate guest needs requests and experiences
- Ensure collection and delivery of guest luggage
- Respond to guest requests and queries
- Provide a knowledgeable efficient and helpful information service.
- Ensuring workstations and hotel lobby remain clean and presentable
Qualifications :
- Experience working in Front Office advantageous
- A warm and friendly demeanor and able to make genuine connections with our guests
- Be able to multitask and effectively communicate with guests
- Have attention to details and ability to work in fastpaced environment
- Have excellent grooming and pride in presenting yourself well
- Be available to work varied shifts from early mornings to late evenings including weekends
Additional Information :
Why Choose Us:
- Great location at Mercure Sydney close to all forms of public transport
- The Team! You will be supported and working with a closeknit & fun team
- Worldwide accommodation and dining discounts with Accor plus half price staff meals & up to two free barista coffees a day
- Access to Accor training programs using industryleading platforms
- Access to our Employee Assistance Program for overall wellbeing
Join us and be part of a company that values your expertise and supports your growth while delivering outstanding guest experiences.
Ready to shape the future of hospitality revenue management Apply now and help lead our portfolio to new heights!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
