Assistant Front Office Manager

What are we looking for

Assistant FrontOffice Managers serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviors skills and values that follow:

• Previous supervisory experience in Front Office within the hotel/leisure/retail

• High level of IT proficiency

• High level of commercial awareness and sales capabilities

• Excellent leadership interpersonal and communication skills

• Accountable and resilient

• Commitment to delivering a high level of customer service

• Ability to work under pressure

• Excellent grooming standards

• Flexibility to respond to a variety of work situations

• Ability to work on your own and as part of a team

What benefits will I receive

Your benefits will include acompetitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton provides reduced hotel room rates in our hotels worldwide plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Learn more now about Hilton Hotels & Resorts --- the global leader of hospitality.

• More than 500 locations and nearly 200000 rooms across six continents
• Innovations include: pioneering the airport hotel concept becoming the first coast-to-coast hotel chain in the US and the first to install televisions in Guestrooms
• Flagship brand of Hilton Worldwide with properties in more than 77 countries
• More than 70 world-class resorts and more nearly 200 full-service spas
• Harris Poll EquiTrend Brand of the Year - Full Service Hotel for 2010 and 2011
• Number one global brand awareness in the hospitality industry

An Assistant Front Office Manager with Hilton Hotels and Resorts assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

What will it be like to work for this Hilton Brand

One of the most recognized names in the industry Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrows savvy global travelers we shape experiences in which every Guest feels cared for valued and respected.

If you understand the importance of upholding a brands reputation and value the effort it takes to provide a globally recognized hospitality experience you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because its with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.

What will I be doing

As Assistant FrontOffice Manager you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant FrontDesk Manager is responsible for managing the first impressions of our Guests and therefore must perform the following tasks to the highest standards:

• Assist the FrontDesk Manager to oversee the entire Front Office operation to maintain high standards

• Assist the FrontDesk Manager to evaluate levels of Guest satisfaction and monitor trends with a focus on continuous improvement

• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brands loyalty scheme

• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities

• Assist the FrontDesk Manager with setting departmental objectives work schedules budgets policies and procedures

• Monitor the appearance standards and performance of the Front Office Team Members with an emphasis on training and teamwork

• Ensure Team Members have current knowledge of hotel products services pricing and policies as well as knowledge of the local area and are continuously trained to learn and understand polices and practices

• maintain good communication and working relationships with all hotel departments

• Monitor staffing levels to meet cover business demands

• Conduct monthly communication meetings in the absence of the Front Office Manager and produce minutes

• Assist the FrontDesk Manager with staff performance issues in compliance with company policies and procedures

• Assist the FrontDesk Manager with recruiting managing training and developing the Front Office team

• Act in accordance with policies and procedures when working with front of house equipment and property management systems

An Assistant Front Desk Manager with Hilton Hotels and Resorts assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

What will it be like to work for this Hilton Brand

One of the most recognized names in the industry Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrows savvy global travelers we shape experiences in which every Guest feels cared for valued and respected.

If you understand the importance of upholding a brands reputation and value the effort it takes to provide a globally recognized hospitality experience you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because its with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.

EOE/AA/Disabled/Veterans