General Manager
General Manager
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Job Description
Cote Korean Steakhouse located in the Miami Design District is the carnivorous vision of proprietor Simon Kim that blends together the dining experience of Korean Barbeque together with the hallmarks of a classic American Steakhouse. Cote serves the highest quality USDA Prime beef accompanied by an impeccable 1200 label wine list and a suite of classicbutcreative cocktails. We are professionals committed to ensuring exceptional hospitality and service to our customers.
At COTE we follow a simple mantra:
Job Summary:
The General Manager GM is responsible for leading all property team members in running an efficient and profitable operation managing daytoday store operations maintaining high service quality standards and customer satisfaction levels ensuring the highest standard of safety and sanitation and fostering a positive work environment with high employee morale.
Essential Job Duties & Responsibilities:
Job duties and responsibilities include but are not limited to the following:
Hospitality:
- Promotes the core values and culture of COTE including but not limited to excellence in food and beverage service and hospitality.
- Leads service as a section manager. Actively engages in all steps of service including initial greet menu spiels order taking beverage service food presentation grilling check handling and fond farewells.
- Liaises between the FOH and culinary team during service.
- Develops positive customer relationships and addresses customer service needs.
- Responds efficiently and accurately to customer complaints and reviews.
Finance:
- Develops and executes sales and profit plans in line with budgetary goals.
- Ensures and is accountable for profitability of the store by growing sales and controlling cost of goods.
- Directs and oversees ordering and inventory management for all departments of the restaurant.
- Maintains and utilizes daily weekly quarterly and annual financial reporting tools as directed by the Director of Operations and Financial Controller.
- Ensures proper team member coverage per the needs of business while maintaining target labor costs.
- Oversees all cash management functions; Maintains proper loss prevention standards including reviewing cash handling procedures deposits and safe procedures.
- Review daily time punches for accuracy; address time clock abuse (clocking in early or late) via coaching and/or documentation.
Operations:
- Oversees daily restaurant administration including payroll opening/closing administration service floor plans daily walkthroughs etc.
- Manages hourly employees in their daily responsibilities at COTE providing clear effective direction.
- Creates systems of accountability and provides consistent feedback coaching and disciplinary action as needed.
- Performs all back office POS functions including employee profile and menu creation.
- Plans executes and communicates all promotions and company information effectively and efficiently.
- Conducts Department of Health (DOH) walkthroughs multiple times per day when on duty to ensure DOH compliance; Address all DOH violations immediately.
- Promotes and practices safe work habits identifies and resolves potential safety hazards; Documents accidents conducts initial investigation and determination of root cause of safety incidents in the interest of maintaining a safe work environment.
- Ensures that all team members are educated on our products and services. Oversees a regular schedule of service classes open to all employees.
- Ensures that all COTE drink and food recipes and procedures are followed maintaining the highest quality and consistent product standards.
- Approve any maintenance or repairs needed to keep the property in tip top condition within the budget.
- Participate in community events and helps to ensure corporate social responsibility goals of the company are met.
- Maintains knowledge by attending educational workshops reviewing professional publications establishing personal networks benchmarking stateoftheart practices and participating in professional societies.
Staff Management:
- Hire train supervise manage coach counsel and evaluate all hourly and salaried COTE employees.
- Acts as role model for outstanding service; continuously works to elevate service standards and personally embodies hospitality in daily actions.
- Consistently monitors coaches and encourages management team and hourly service employees to meet Companys service standards.
- Resolves team member or customer conflicts consistent with COTEs complaint handling guidelines.
- Directs office administrator on postings for open positions and interviewing candidates.
- Identifies staffing recruiting interviewing hiring and training needs of qualified candidates; Facilitates ongoing training and development of current staff; Coach and counsel team members for improved performance documenting developmental plans as necessary. Deliver performance reviews to all COTEs employees.
- Builds morale and team spirit by fostering a work environment where team members input is encouraged.
- Responsible for training new employees as assigned.
Qualifications:
- Must have the ability to read speak understand follow written directions and verbal instructions in English.
- Must be reachable by email and able to communicate via phone as well.
- Communicates information effectively and efficiently.
- Excellent organizational skills and attention to detail.
- Possesses a positive resultsoriented teamplayer mentality.
- Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a highpaced and at times stressful environment.
- Ability to under pressure and maintain professionalism when working under stress.
- Knowledge of workplace safety procedures and local Department of Health standards.
- Food Handlers Certification or the ability to obtain in accordance with federal state or local regulations and/or Company policy.
- Able to work a flexible schedule in order to accommodate business levels (weekend nights and holiday availability required). We will endeavor to provide reasonable accommodations for sincerely held religious beliefs.
- Familiarity with restaurant management software such as point of sales reservations management inventory management Microsoft Office and Google Workspace.
- Working understanding of human resource principles practices and procedures.
- Demonstrates positive leadership characteristics and supervisory skills which inspire team members to meet and exceed standards.
- Ability to effectively train others.
- Excellent time management skills with a proven ability to meet deadlines.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Strong analytical and problemsolving skills.
- Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
- Ability to exercise tact courtesy and ethics when dealing with vendors coworkers and customers.
- Ability to maintain a positive working relationship with all thirdparty vendors.
- Degree in Hospitality Culinary Management or similar subject preferred.
- Ability to execute steps of service in adherence with company policy.
- Must be of legal age to serve alcohol.
- Certification for responsible alcohol service or ability to obtain within 6 months.
- Structured generous compensation for all positions
- Comprehensive Medical Dental and Vision benefits
- Flexible Spending Account/Health Savings Account
- Commuter Benefits
- Referral Bonus Program
- Career Advancement Opportunities
- Employee Recognition Awards
- Paid Time Off
COTE fully complies with all applicable federal state and local antidiscrimination laws by providing equal employment opportunities to all employees and job applicants without regard to race color religion sex (including pregnancy childbirth and related medical conditions sexual orientation or gender identity) national origin age (40 or older) disability and genetic information (including family medical history) or any other legally protected status.
Applicants requiring a reasonable accommodation to perform the essential functions of the job should contact the Human Resources department at
Required Experience:
Director
Employment Type
Full Time
