Conference Center Meeting Planner
Conference Center Meeting Planner
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Job Description
Join Our Conference Center Team to help with planning meetings and events within our conference center.
As a Conference Center Meeting Planner within our Amenity Services Team you will be responsible for planning internal meetings and events within our conference center. You will act as the single point of contact for the client engage event partners as needed and supervise staff to exceed client expectations. We value excellent problemsolving and decisionmaking skills the ability to work well under pressure and a high level of organization.
Job Responsibilities
- Coordinatemeetings and events within designated center.
- Work with internal partners in catering audio visual and facilities to meet the clients expectations
- Meet and greet each client daily provide personalized high touch customer service
- Adhere to standards of operations established for Conference Center
- Ensure maximum utilization of space to achieve yearly utilization goals
- Maintain a professional flexible cando level of service
- Execute pre conference call/meeting and post conference call/meeting when applicable
- Manage space issues escalate unresolved issues to lead planner manager
- Cover reception desk essential functions; answering telephone calls returning emails promptly
- Master usage of EMS (Event Management System) to detail reservations review incoming requests and present proper reports
Required Qualifications capabilities and skills
- 3 years experience in 5star hotels Event Planning and Food & Beverage with high touch customer service
- Effectively manage guest experience and expectations through a high level of tact and diplomacy
- Highly organized with the ability to multitask and apply judgment to priority
- Working knowledge of audio visual systems
- Flexibility to deal with a fastpaced diverse environment
- Must be willing to work flexible shifts covering conference center hours and locations
Preferred Qualifications capabilities and skills
- MS Office skills knowledge of EMS booking system (a plus)
Employment Type
Full-Time
