AAB Client Services Training Specialist

Job Title:

AAB Client Services Training Specialist

Location:

AZ Chandler 3075

What youll do:

As a Client Services Training Specialist youll be responsible for independently developing training solutions assigned by the Client Service Training Manager. Trainings are focused on delivering top quality and highly effective client and internal service department on Treasury Management commercial and consumer products. The Client Services Training Specialist will focus primarily on complex products and/or differentiated delivery based on client segmentation. Youll deliver training via scheduled live small group webinars on demand training videos and other training delivery solutions. One of your keys responsibilities is educating and engaging clients with the Treasury Management products they have enrolled in or that are available to them and ensuring internal Service teams are well prepared and educated on these same products. Youll work independently to develop relevant well organized and easy to find content for the Knowledge Center. The Knowledge Center serves as the main source of product and service information used to provide exceptional service to the banks clients.

• Responsible for supporting the Operations Manager in designing and deliver training material at a product or solution level that educates clients on products they have enrolled in or products that are available for them to enroll in. Training content must be designed for multiple delivery channels; live small group training recorded training and the Knowledge Center. Participate in the identification and selection of training delivery channels and scheduling to be use by clients and internal Service partners to access and sign up for training.
• Participate in designing and executing surveys and other tools to evaluate effectiveness and client satisfaction with training. Participate with processes procedures and development programs that ensure SLAs bank and department compliance and quality standards are achieved. Work independently to service leaders and other key partners in new product and product enhancements.
• Participate in internal and external audit and compliance reviews and responses. Interacts and influences across the organization from individual contributors to senior management. Maintain subject matter expert knowledge of the Treasury Management and other bank products. Develop Knowledge Center content and ensure usability and value that drives adoption and utilization across the service organization as well as the enterprise.
• Conduct individual service teammember quality control process and provide reporting to be used across the Service organization that ensures accurate highquality service delivery by the entire Service team. Ensure professional written and verbal communication skills are experienced at all times by the Training team.

What youll need:

• 5 years of related experience in Treasury Management Services Branch Banking Operations or similar field.
• High school diploma required; Bachelors degree in related field preferred.
• Intermediate knowledge of general banking operations including deposit operations loan administration treasury management and/or other commercial banking products and services.
• Intermediate knowledge of applicable regulatory and legal compliance obligations rules and regulations industry standards and practices.
• Understanding the root of an issue and collaborating to consider a wide range of solutions before moving forward.
• Ability to design and implement effective training and development.
• Intermediate speaking and writing communication skills.

Benefits youll love:
We offer all the important things youd want like competitive salaries an ownership stake in the company medical and dental insurance time off a great 401k matching program tuition assistance program an employee volunteer program and a wellness program. In addition youll have the opportunity to bolster your business knowledge learning the ins and outs of how successful companies operate and manage their finances giving you invaluable handson experience to help grow your career!

About the company:

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona Alliance Association Bank Bank of Nevada Bridge Bank First Independent Bank and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race sex color religion age nation origin marital status disability protected veteran status sexual orientation gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying please email or call. When contacting us please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation