Regional Manager - Corporate Office
Regional Manager - Corporate Office
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Job Description
We welcome applications from professionals in the hospitality retail restaurant and construction industries.
Humphrey Management is a Columbia Maryland based residential property management firm dedicated to Creating Thriving Communities throughout the MidAtlantic region.
The Humphrey Management portfolio is comprised of multifamily senior conventional and affordable communities. Founded in 1983 the firm manages over 75 communities and employs over 320 property management professionals. We provide rental communities for families individuals and seniors who are delighted to call our apartments their home.
Humphrey Management achieved the Baltimore Suns Top Workplace designation for the past seven years and provides a dynamic and challenging environment for our diverse workforce.
Responsibilities: The essential functions of the Regional Manager are: Provides leadership and maintains an effective position of authority. Assures that the environment of the properties reflects the philosophy of the company. Models Mission and Foundations. Always promotes company.
Projects a professional image in all aspects of work performance which includes but is not limited to personal habits demeanor and attire. Meets company standards on conduct attendance etc.
Properly selects trains and supervises Community Managers. Reviews and evaluates all aspects of the propertys operations and makes changes with the Community Manager.
Ensures successful operation and optimum profitability.
Provides high level of customer service. Implements system for providing all necessary services to residents including the immediate acknowledgment and prompt action to correct complaints. Stays abreast of outstanding issues at the property.
Knows community characteristics and regulatory requirements of each property. Participates in resident meetings. Partners with Training Accounting Marketing Human Resources and support departments to meet company and property goals and objectives.
Demonstrates good communication skills and helps ensure positive communication with the community agencies owners staff and residents.
Works with housing agencies on operational issues as well as relationships. Fosters open communication with all owners agencies and partners. Maintains documentation of discussions and agreements. Prepare reports for syndicators and partners.
Assigns responsibilities to Community Managers and other staff members as appropriate. Evaluates Community Manager performance at least once per year. Challenges all employees to achieve higher levels of performance by establishing written goals. Recognizes employees when performance has met or exceeded HAIs expectations. Manages poorperforming employees with clear expectations.
Ensures that all decisions made by Community Manager and the property staff are in the best interest of the property and Humphrey Management.
Approves (or disallows) transactions recorded on payroll change notices including raises promotions and performance appraisals.
Is oncall 24hours a day. Can respond to employee concerns operational issues resident problems and/or emergencies as necessary.
Attends and participates in staff meetings trainings meetings and conferences. Reviews insurance incident reports. Forwards and followups as appropriate. Adheres to OSHArelated regulations and observes all required health and safety requirements. Conducts OSHA trainings.
Travels among properties and to other destinations to meet objectives. Conducts quarterly quality assurance inspections. In addition conducts regular job reviews of grounds and building(s). Inspects the office files AR and vacancies.
Understands reviews and adheres to applicable operating housing programs and regulations and the management companys standard operating procedures accordingly.
Participates reads and understands management agreements and other related documents pertaining to a new or proposed project.
Enables and maintains financial solvency by monitoring all property and maintenance expenses and budgets. Ensures expense allocations are correct. Implements a system to achieve 0% rent delinquency. Maximizes revenue.
Establishes meaningful marketing plans and monitors the execution of plans. Reviews monthly operating statements for accuracy. Budgets to actual variances and bottomline cash flow control. Effects costsaving opportunities where possible. Thoroughly understands balance sheets.
Monitors utility and telephone expenses and usage for appropriateness.
Reviews approves supervises and monitors adherence of all property and insurance contracts.
Reviews A/R before the end of the month and A/P before closings.
Develops capital improvement and funding plan.
With Community Manager prepares Property Annual Operating Budget. Knows debt service coverage and programs. Ensures collections and court actions are done.
Within budget continuously oversees inventory of supplies and equipment in order to control expenditures maintains and reconciles purchase orders and expenditures.
Monitors escrow accounts. Initiates and responds to all pertinent correspondence.
Maintains a secured confidential file for each Community Manager including emergency contact information performance appraisals reminders schedules application etc..
Perform other duties as necessary. Qualifications: Great communication budgetary and financial management skills required. Excellent coaching training supervisory skills necessary. Must be experienced in various affordable housing programs to include Tax Credit and Section 8. Related college courses preferred. At least 35 years related property management experience
BENEFITS OFFERED:
Excellent benefits package including PTO accrual for fulltime employment up to 120 hours during the first year of employment which increases by one day with each additional year of employment up to 200 hours. We also offer health dental vision life LTD AFLAC and matched 401(k) programs with eligibility on the first of the month after 60 days of employment. We offer a $1500 annualized waiver if health insurance coverage is not needed. In addition 10 paid Holidays and Veterans Day for our employees that are Veterans (thank you for your service!); Birthday PTO after one year of employment; Personal Day after 6 months of employment; and 4 Wellness Days each year. Position is eligible for a bonus potential monthly cell phone reimbursement and auto allowance.
Required Experience:
Manager
Employment Type
Full-Time
