Logistics Call Centre Administrator
Logistics Call Centre Administrator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Purpose
We are looking for a proactive and detailorientedLogistics Call Center Administratorto manage and optimise the movement of goods coordinate delivery activities and ensure customer satisfaction. The ideal candidate will have a strong understanding of logistics operations & customer service and will thrive in a fastpaced servicedriven environment.
Key Responsibilities
Delivery Coordination:
Monitor order tracking manage delivery exceptions and rearrange failed deliveries to ensure timely fulfillment.
Customer Interaction:
Communicate with customers via multiple channels to provide updates resolve delivery issues and handle escalations.
Team Communication:
Liaise with internal teams and external partners to align on delivery schedules and service issues.
Performance Monitoring:
Use dashboards and system tools to analyze logistics performance and identify improvement opportunities.
Documentation:
Maintain accurate records prepare necessary documentation and ensure compliance with operational procedures.
Problem Solving:
Investigate issues such as RTS (Return to Sender) courier errors and customer complaints offering timely resolutions.
Administrative Tasks:
Complete all related admin tasks ensuring compliance with quality and turnaround standards.
Process Improvement:
Contribute to process enhancement initiatives by suggesting SOP updates and compliance measures.
KPI Achievement:
Meet or exceed productivity quality and turnaround targets as defined by leadership.
Competencies
Strong verbal communication and interpersonal skills
Solid understanding of logistics and warehouse operations
Basic numerical and analytical ability
Competent with standard office software and CRM systems
Ability to make sound timely decisions
Highly organised accurate and deadlinedriven
Collaborative mindset with a commitment to customer service excellence
Education
- Matric (Grade 12)
- Preferred Certification: Logistics or Warehouse Administration Certificate
Experience
Minimum 2 years in a call center logistics role
Atleast 1 year of experience in general logistics/warehouse admin
Required Experience:
Unclear Seniority
Employment Type
Full-Time
