Sr. Payments and Operations Specialist
Sr. Payments and Operations Specialist
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Job Description
Job Details
Description
Life at Amplify
As a growing techfocused credit union Amplify Credit Union delivers value to our members through our products and impact to our community through our profits. That unique intersection is one reasonweve been named a Top Workplaceby theAustin AmericanStatesmansix years in a row.Were also proud to say that were the only fullservice financial institution thatdoesnt have deposit fees of any kind. Were looking for teammates who are inspired byour missionand ready togrow their careers. As they do our employees can expect Amplify to uphold our commitments toculture community inclusion and more.
Position Summary
The Sr. Payments & Operations Specialist is responsible for providing regular oversight of all the operational functions performed by Payments & Operations to decrease errors improve efficiency and ensure compliance with all Payments & Operations procedures. The Sr. Specialist is a Subject Matter Expert for all operational functions of the department backs up the Specialist as needed and acts as a resolution resource for member and teammate escalations. They will work closely with other departments and the Payments & Operations Leadership team to ensure all department functions operate effectively and efficiently.
RESPONSIBILITIESinclude the following. Other duties as assigned.
- Assists the Payment and Operations Manager with overseeing daytoday operations and workload of the Payment & Operations Specialists to ensure processing timeframes adherence to Regulations and member needs are met
- Performs IRS Correspondence and Legal document processing
- Ensures all deposit and loan chargeoffs are processed in accordance with our policy
- Reconciles applicable General Ledger accounts associated with daytoday processing and assist with identifying reconciliation outages
- Performs monthly tracking for operational processes
- With advanced working knowledge of Credit Union procedures products and services acts as a resource for Payments & Operations teammates; provides recommendation/insight for various processes and provides exceptional member service by responding to inquiries in a timely manner
- Must be able to operate independently make sound decisions and exercise good judgment during interactions with members and teammates
- Investigates and resolve member issues with little or no assistance including all escalated member service issues
- Assists in Disaster Recovery and all system upgrades to include testing and updating of department procedures
- Upholds credit union policies and procedures and champions organizational culture both internally and externally
Supervisory Responsibilities
This position has no supervisory responsibilities.
Qualifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED) and a minimum ofthree years of relevant back office work experience (i.e. debit card claim resolution wires item processing ACH document management operations and/ or bank operations) preferably in a financial institution.
Certificates Licenses Registrations
Must be bondable. One or more of the following certifications is preferred: Accredited ACH Professional Accredited Payments Risk Professional or National Check Professional.
Software and Equipment Requirements
To perform this job successfully an individual must have knowledge of and be proficient in the use of a personal computer Microsoft Office products (Windows Word Excel and Outlook); 10key calculator and telephone.
The following is preferred: prior experience working with Hyland OnBase Fiserv DNA FedLine knowledge of banking Regulations and ACH Rules.
Must have reliable internet access of 50MBPS which is the minimum speed required to connect to several of our systems and platforms.
Other Qualifications
Ability to present a professional and personable disposition to members and teammates. Ability to handle daily routine with minimal supervision. Ability to think strategically and implement tactically. Ability to perform a volume of duties while maintaining accuracy timeliness and a positive attitude.
Exercise good judgment flexibility and sensitivity in responses to changing situations and needs
What We Offer
To build a better bank you must build a better team. Thats why were committed to offering the best benefits to our team members. We want your time at Amplify to be a jumpingoff point for personal and professional success and this means offering benefits including paid volunteer hours and development programs that will engage your role in our community.
- Medical Dental and 401(k) programs for team members.
- Customized volunteer opportunities with our signature partners (Saint Louise House).
- Additional paid time off for volunteerrelated activities.
- Undergraduate and graduate tuition benefits for eligible fulltime and parttime team members.
Starting Pay & Benefits
This role offers a range of $57000$72000. It also entails thebenefits available to all Amplify employees.
Location
This remote role is available to candidates living in the Austin Metropolitan area in Texas.
Team Member Testimonials
Read about some of your potential coworkers andwhy they enjoy working at check us out onComparably.
Amplify is an Equal Employment Opportunity Employer seeking people from all backgrounds life experiences and world views. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Required Experience:
Senior IC
Employment Type
Full-Time
