Customer Service Assistant
Customer Service Assistant
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1 Vacancy
Job Description
Job Details
Description
Job Summary:
As a Customer Account Assistant I you will ensure that all jobs are expedited through to production in a timely fashion and provide additional support to Customer Account Managers to handle increased sales volume.
Essential Functions:
- Responsible for inputting job information into the AS400 with the involvement of the CSR.
- Will handle overflow calls to avoid customers going to voicemail.
- Provide coverage for CSRs during customer visits press okays and time away from the office.
- Learn all necessary department functions of prepress and finishing to expedite work through the departments.
- Take job specs from customers and route quote requests to the Estimating department.
- Work with the scheduling department to provide the necessary information for customer needs.
- Work with purchasing in advance to orders arriving to ensure stock availability and possible options.
- Preload jobs with scheduling at the request of the sales representative.
- Work with CSRs on variances in jobs can be billed in a timely manner.
Knowledge Skills and Abilities
- Ability to handle multiple tasks and projects.
- Ability to remain organized and selfdirected in a fastpaced environment.
- Ability to work in a team environment.
- Ability to interface with a variety of individuals or groups on a frequent basis.
- Ability to work with limited direction and supervision while demonstrating good judgment and strict confidence.
- Ability to learn computer applications as necessary for the position.
- Must successfully complete any training or certification courses required to support or strengthen position.
- Ability to read interpret and follow verbal and written instructions work procedures and other related materials.
- Excellent verbal and written communication skills including strong customer service skills.
- Must communicate appropriate information accurately and clearly as needed.
- Demonstrated advanced proficiency with MS Word Excel Outlook and Windows based databases.
Minimum Requirements:
- High School Diploma or GED and one year customer servicerelated experience.
Employment Type
Hourly
