Level 3 IT Solutions Apprenticeship
Level 3 IT Solutions Apprenticeship
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Job Description
Level 3 Teaching IT Solutions Apprenticeship Enrich Learning Trust
Kickstart your career in tech with our IT Solutions Apprenticeship! Gain handson experience industryrecognised qualifications and learn from experts. Apply now and take the first step towards a future in IT!
Apprenticeship Overview:
- Salary:14526.20 per year
- Working Week: Monday Thursday 8am 4pm Friday 8am 3.30pm (30 minute break)
- Duration:18months
- Hours:37 hours per week
- Level 3 IT Solutions Apprenticeship standard qualification
- Online training and support by our dedicated tutors
- Address:Walcott Road Diss IP22 4DH
Duties:
The IT Technician plays a crucial role in maintaining and supporting the IT infrastructure across the Enrich Learning Trust with a primary focus on onsite support at Diss High School and Long Stratton High School. The role involves ensuring seamless network and internet connectivity maintaining security responding to IT support requests and assisting staff and students with ITrelated issues.
- Resolving IT issues and service requests via the central helpdesk
- Installing maintaining and troubleshooting hardware software and network infrastructure
- Managing user access to school systems and networks
- Supporting cybersecurity and compliance with GDPR and data protection laws
- Assisting staff and students with ITrelated queries and training
- Contributing to IT projects and supporting system upgrades
- Installation of hardware and software on workstations.
- Maintain online services that extend the school network such as Microsoft 365 and MIS etc..
- Setting up new users onto the network and online services.
- Remove users from these systems when they have left the school
- Setting up checking and packing away sets of iPads laptops etc. when booked. Highlight any issues so that these can be addressed.
- To function as an escalation point for tickets requiring local onpremise involvement to resolve.
- Offer support to other team members to help them troubleshoot and resolve incidents and service requests.
- Proactively inform stakeholders of changes issues and resolution times.
- Perform tasks set out by the Digital Lead.
- Setting up new equipment
- Assisting staff and pupils with software and hardware
- Routine maintenance of hardware and software including replacing printer consumables and fixing paper jams and cleaning projector filters
- Minor repairs to hardware
- Security marking and keeping an inventory of equipment.
- As part of the IT Support team maintain networking infrastructure including all wifi switches servers and associated devices.
- Identify and inform areas that will improve school IT security.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Logical
- Team working
- Creative
- Initiative
- Patience
- Knowledge of networking system
- Use of Microsoft Office
Your training plan
- Qualification: Level 3 IT Solutions Apprenticeship Standard
- All learning delivered online/ remotely alongside the role
What is the expected career progression after this apprenticeship
Potential fulltime employment for the right candidate upon successful completion of the apprenticeship.
Preemployment checks. Please be aware that upon a successful offer of employment the company completes digitalised righttowork checks and DBS applications via an external provider Matrix Screening. The company also completes an internal online social media search in line with Keeping Children Safe in Education guidance.
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Employment Type
Trainee
