Sr Operational Specialist, Gaming Integrity
Sr Operational Specialist, Gaming Integrity
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Range:
66400..00 CADJob Description:
Senior Gaming Integrity Operational Specialist
GAME ON OLG needs you
Weve said GAME ON and we mean it OLG is rapidly transforming its organization to better serve Ontarians by delivering great gaming experiences through our digital retail lottery and landbased gaming channels. Over the course of fiscal 202223 OLG delivered a record $2.5 billion in net profit to the Province of Ontario. OLG is now expanding our horizons even further with a new strategic direction to become a world class gaming entertainment leader with a globally admired digital platform.
We are ready to take this game to the next level and need a passionate Senior Gaming Integrity Operational Specialist to conduct and execute Security and Surveillance obligations in relation to Land Based Gaming contract management the Self Exclusion/Facial Recognition program and the Gaming Integrity Ontario program ensuring compliance within Responsible Gaming standards as well as Conduct and Manage obligations.
YOUR ROLE IN THE GAME
Reporting to the Sr Manager Gaming Integrity Casino & Charitable Gaming you will be empowered to:
Maintain all data in the iTrak database identifying any issues and following up with appropriate site gaming Security staff to rectify any issues found to maintain data accuracy
Complete data entry and data validation on multiple platforms with a high attention to detail and accuracy to maintain adherence to established data entry standards
Review all Facial Recognition entries daily to ensure that applicable patron images are enabled/disabled as required
Coordinate conduct and document predetermined reviews daily validation and updates of SelfExclusion information in accordance with Corporate Security validation requirements to ensure a focus on policy adherence and quality control
Maintain the iTrak Users Manual and Best Practices Log to maintain additions omissions and updates as required to ensure that the system is functioning with uptodate practices
Collaborate with Responsible Gaming and vendor resource to convert revised ban forms to crystal reports and to develop and execute a centralized response to iTrak enquires from all gaming sites with varying requests to ensure accurate security communication
Prepare analyze and release data to appropriate internal business units/stakeholders upon request and communicate directly with OLG gaming sites to rectify issues to ensure accurate data tracking
Work closely with Gaming Marketing Customer Relationship Management department personnel and vendor/internal groups to resolve Self Exclusion related ban discrepancies between iTrak and PIR systems
Prepare and compile iTrak AdHoc reports quarterly FR Quality Test assurance reports provide support to iTrak users on AdHoc report creation
Conduct analytics within the Gaming Integrity Ontario (G.I.O.) program including review of Daily Flash Reports
Execute the administration of the Security/Surveillance Evidence Retention Release and Destruction program as performing quarterly audits redacting evidence as per OLG and privacy standards to ensure accurate security data tracking
WHAT YOU NEED TO PLAY
Work Experience: 5 years of experience in a security and/or surveillance role
Knowledge & Education: University or college degree/diploma in business or technology or equivalent work experience with focus in Analytics Business CCTV IP camera systems electronics networking or related discipline. Expert technical skills pertaining to integrated databases and software programs Understanding of how databases and systems interact with one another iTrak Incident Reporting System knowledge an asset Facial Recognition Image enrollment and photo quality knowledge is an asset
Critical Skills: Technical reporting and analytical skills Interpersonal and relationship management skills Audit and risk acumen Strong oral and written communication skills Detail oriented
Negotiation and Influence: ability to negotiate and influence effectively while being open to perspectives and maintaining strong relationships
Strategic Thinker: strong strategic and critical thinker with ability to delve into unique challenges and find creative solutions
Collaboration & Fun: inclusive and collaborative work style while creating fun and excitement in our work
Integrity and Trust: do whats right and operate with transparency and openness
Licenses Registrations Certificates:
AGCO Category 1 Gaming Assistant Registration (Initiated at offer stage employment is conditional upon obtaining and maintaining this license)
PERKS OF JOINING OUR TEAM
Part of a Bigger Picture: socially responsible company that gives back all its profits to the province and people of Ontario
Flexible Work Environment: to help balance both work and life
You Matter: family friendly work practices and hybrid work
Freedom to Innovate: supports new and better ways to be successful
Be your Authentic Self: environment that values diversity as a source of strength
Learning Galore: 247 access to robust online learning programs
Public Service Pension Plan: participate in a major defined benefit pension plan sponsored by the Government of Ontario
Variable Pay Program: performancebased incentives to share in our success (Permanent OLG Employees Only)
Learn about OLG GAME ON!
OLGs purpose is to contribute to a better Ontario by delivering great entertainment experiences for our customers. We are a multibilliondollar organization with a wide array of business lines including lottery landbased casinos digital lottery and casino horseracing and charitable gaming. OLG is amidst a massive transformation focusing on being customer obsessed and bringing our digital business to a whole new level.
The key to our success is our people. Our culture will be grounded in true positive partnerships that embrace trust clarity and openness in all that we do. We are supporting and empowering employees and teams across the organization through greater accountability leadership development and growth opportunities. OLG is embracing more flexible work options and family friendly work practices including hybrid work.
Equity diversity and inclusion are essential elements of our culture and cornerstones of the Five Truths that OLGers Live by. At OLG our employees have the space to be themselves and use their perspectives and skills to benefit the people and the Province of Ontario.
While we are reshaping and growing our business we are unwavering when it comes to living our purpose and ensuring our business delivers meaningful benefits for the people of Ontario. OLGs net profits are reinvested back into the province contributing to the quality of life for Ontarians.
To learn more about OLG go to our website at
We look forward to hearing from you interested applicants please apply online by May 22 2025.
OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at if you require accommodation at any time throughout the hire process.
We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.
Personal information is collected by the Ontario Lottery & Gaming Corporation (OLG) and/or its third party service provider(s) under the authority of the Ontario Lottery and Gaming Corporation Act 1999 SO 1999 c 12 Sch L and the Employment Standards Act 2000 S.O. 2000 c. 41 (as amended) and will be used for the purpose of determining qualifications for employment with OLG and for recruitment modernization initiatives. The information will be managed in accordance with all applicable laws OLGs Protection of Privacy Policy (the Policy) and related policies and procedures. For any questions about this collection please contact 80070 Foster Drive Sault Ste. Marie ON P6A 6V2.
Required Experience:
Senior IC
Employment Type
Full-Time
