Client Services Representative
Client Services Representative
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Job Description
Your future is bright at AGAT!
At AGAT Laboratories we are the next step in your career! By joining AGAT you become part of a dynamic purposedriven team that fosters innovation collaboration and personal growth. Our dedicated professionals come together every day with passion and determination leveraging cuttingedge science to deliver solutions that drive progress and create a more sustainable healthier world.
Summary:
AGAT Laboratories is currently looking for a Client Services Representative (CSR) to join our Tempe AZlocation. This role will provide clients with technical information based on their needs and administer an overall positive client experience. Additionally the Client Service Representative will help to bridge the gap between clients and Laboratory teams ensuring smooth communication and service delivery.
The successful candidate will require a patient stable work style and consistency on repetitive tasks with the demands of managing a large number of tasks in a fastpaced environment. Along with traits of being cooperative agreeable with sympathetic listening skills one who gets along with both members of the team and clients and enjoys being helpful.
In this role one will require a focus on customer service with attention to details handling large number of tasks and issues with betterthanaverage accuracy careful attention to quality steady fastpaced with comfort working under pressure and an inclination to work under explicitly defined process. This position is an integral part of providing Service Beyond Analysis.
What you will be doing:
- Provide prompt and complete responses to all requests from clients.
- Workclosely with the management team and serveas the primary point of contact for clients.
- Develop and maintain strong relationships with existing clients which includes face to face meetings email correspondence and phone calls.
- Manage customer expectations with respect to all aspects of the work orders inhouse.
- Assist Sales team to ensure the proper options are presented to clients regarding testing requirements and any other requests.
- Handle data management tasks related to the assigned department including daily Level 0 data verification regulatory monthly and annual reporting and clientspecific reporting tasks.
- Participate in project kickoff meetings as required to discuss courier logistics sampling requirements reporting expectations and invoicing.
- Ensure prompt and accurate delivery of analytical results.
- Make recommendations for process improvements to the management team based on customer requests and feedback.
- Participate in team and individual training to learn jobspecific functions adapting within the role to remain current on all aspects of the department.
- Equivalent combination of experience and education.
- Previous experience in customer service or administrative roles preferably in the environmental industry.
- Knowledge of air quality or environmental monitoring terminology or willingness to learn.
- Minimum 1 year Customer Service experience in the environmental field preferred.
- Proficient computer skills (Outlook Microsoft Office and Excel Laboratory Information Management Systems LIMSand Reporting Systems).
- Excellent communication skills both verbal and written; confident telephone communications are essential.
- Excellent organization and time management skills.
- Effective problem solving skills along with a demonstrated attention to detail.
At AGAT Laboratories we recognize and value our employees by offering a competitive benefits package including:
- Comprehensive health dental and vision care.
- Paid vacation and flexible sick time.
- Employee Assistance Program (EAP).
- Longterm disability and life insurance.
- Professional development opportunities.
AGAT Laboratories is a premier fullservice laboratory operating at the cutting edge of science and innovation across North America. Our expertise spans geochemistry biochemistry chemistry microbiology geology and engineering enabling us to deliver comprehensive analytical solutions. These services drive progress in industries such as Mining Environmental Energy Transportation Industrial AgriFood and Life Sciences.
We pride ourselves on our stateoftheart technology diverse expertise and commitment to providing precise timely and reliable results. Beyond our technical excellence AGAT Laboratories believes in the power of strong client relationships fostering trust and collaboration to ensure mutual success.
Our Commitment to Community and Philanthropy:
At AGAT we strive not only to advance science but also to make a positive impact in our communities. The AGAT Foundation is at the heart of our philanthropic efforts supporting initiatives that improve education environmental stewardship and community wellbeing.
Through partnerships with local organizations volunteer activities and donations the AGAT Foundation champions programs that inspire future generations promote sustainable practices and provide support to those in need. Whether funding scholarships participating in environmental cleanups or supporting health and wellness initiatives AGAT is deeply invested in giving back.
Our work extends beyond the laboratorywere committed to creating a brighter future for our employees clients and the communities we serve.
Join AGAT Laboratories to be part of an organization that values not just scientific innovation but also meaningful connections and lasting contributions to society.
We appreciate the time and effort of every applicant. Only those selected for interviews will be contacted.
Required Experience:
Manager
Employment Type
Full-Time
