VP, Head of Global Professional Services

About Wunderkind

Wunderkind is a leader in Autonomous Marketing helping the worlds top consumer brands create personalized and highperforming marketing campaigns across digital channels. Our platform combines industryleading identity resolution realtime behavioral insights and powerful automation to drive measurable outcomes for retailers travel brands and service providers.

Job Summary

Wunderkind is seeking a Vice President Head of Global Professional Services to lead our 130person global PS organization with teams across the U.S. UK and India. This individual will own endtoend delivery of client onboarding implementation integration development replatforming projects and longterm integration health. The ideal candidate is a seasoned operator who thrives at the intersection of strategy technical depth and operational scale ideally within a SaaS or digital marketing environment.

This role is critical in setting the vision for how our platform is deployed evolving our client integration architecture and scaling delivery capacity through a combination of internal talent and outsourced contracting relationships. This leader will also partner closely with Product Engineering and Commercial leadership to shape the future of our GTM strategyspecifically by defining service packaging that aligns to our nextgeneration platform capabilities and delivers clear value across client tiers.

Key Responsibilities

Leadership & Team Development (30%)

• Lead coach and scale a highperforming global PS team across multiple regions.
• Build a globally integrated hightrust culture that fosters seamless communication and shared accountability across time zones.
• Develop clear lines of ownership and coordination across Implementation Onboarding and Integration Maintenance functions.
• Foster a culture of accountability technical excellence and collaborative problemsolving.
• Partner with Talent and HR to support recruiting onboarding and development initiatives.

Client Delivery Systems & Operational Scale (30%)

• Ensure flawless execution of client onboarding implementation and replatforming projects.
• Expand and maintain integration frameworks across client tech stacks ensuring longterm integrity.
• Drive standardization of delivery methodologies to improve global consistency and scalability.
• Implement and optimize technical queue management systems (e.g. Jira) to increase throughput clarity and crossfunctional coordination.
• Establish and scale external contracting partnerships to increase global servicing capacity in a costeffective manner.
• Promote unified delivery workflows across continents ensuring global teams operate with one playbook and shared performance expectations.

Strategic Initiatives & GTM Enablement (40%)

• Collaborate with Product and Engineering to define and prioritize technical enhancements that unlock scale and reduce delivery friction.
• Lead the development of services packaging and pricing models aligned to evolving platform capabilities and customer segments.
• Partner with Solutions Sales and CS to ensure new offerings are clearly understood scoped and deployed.
• Facilitate productive collaboration with highfunctioning senior leaders across the organization driving joint decisionmaking and alignment on strategic initiatives.
• Identify automation opportunities and internal tooling needs to reduce servicing tasks while preserving performance.
• Track and report on delivery KPIs capacity forecasts timetovalue and integration quality metrics across the portfolio.

Key Qualifications

• 10 years of experience in Professional Services Technical Implementation Product Development or Solutions Delivery ideally within a SaaS or digital marketing environment.
• Proven track record of scaling large globally distributed service organizations.
• Demonstrated ability to implement and manage technical operations workflows and tools such as Jira or equivalent systems.
• Experience managing or partnering with offshore or outsourced delivery teams.
• Proven success in leading globally distributed teams with a focus on integration cohesion and shared delivery standards.
• Strong collaboration and influencing skills with a track record of partnering with senior leaders to drive consensus and action.
• Strategic mindset with experience creating and evolving services GTM packaging in partnership with Product and Commercial teams.
• Passion for operational excellence team development and culturebuilding.
• Bachelors degree required; technical or business graduate degree a plus.

Travel

• Up to 25% travel required including client visits and international team engagement.

Why Join Wunderkind

• Opportunity to lead a global function at a highgrowth categorydefining technology company.
• Collaborate with worldclass brands and crossfunctional leaders across the org.
• Competitive compensation benefits and longterm growth opportunity.

The base salary range for this role is $225000 to $275000. Actual compensation packages are based on several factors that are unique to each specific candidate; including but not limited to skill set depth of experience applicable certifications and geographic work location. This may vary depending on living location and market rate.

Required Experience:

Exec