Service Technologist
Service Technologist
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Job Description
About Tantalus Systems (TSX: GRID)
Tantalus is a technology company dedicated to helping utilities modernize their distribution grids by harnessing the power of data across all their devices and systems deployed throughout the entire distribution grid from the substation to the EV charger located behind the meter. We offer smart grid solutions across multiple levels: intelligent connected devices communications networks data management enterprise applications and analytics. Learn more at join us if youre interested in being part of an entrepreneurial team solving complex technical problems and delivering innovative solutions that will directly impact the electrification of everything and the decarbonization of our society.
We have operations throughout the United States and Canada with offices in Burnaby (British Columbia Canada) Raleigh (North Carolina USA) and Norwalk (Connecticut USA).
This position offers a competitive salary plus variable compensation based on performance targets and business objectives. Tantalus also offers generous benefits including medical dental and vision plans healthcare and dependent care flexible spending accounts and paid time off.
The Opportunity:
The Service Technologist is a member of the Tantalus Quality and Service team responsible for performing product service activities such as diagnostic triage troubleshooting and repair/testing of returned products to Tantalus including supporting quality and engineering investigation and testing of products. Additionally this role is responsible for maintaining the test jigs used in the above activities.
Location of Position:
This position is based in our Burnaby BC office.
Specifically the Service Technologist will:
- Perform triage and troubleshooting of returned products
- Conduct repairs and upgrades on returned products
- Perform required visual reviews and verification tests on all repaired products prior to return to the end customer
- Maintain and repair test jigs used in Quality and Service activities
- Enter data related to troubleshooting repairs and test results of products in service
- Assist with receiving and shipping of products returned for service
- Perform and assist with failure investigations and testing in collaboration with the Quality and Engineering teams
- Assist other team members as needed
What you Bring:
Education and Experience
- Diploma or degree in Electrical/Electronics Technology
- Solid foundation in electronics and troubleshooting methodologies including the use of various test instruments
- Understanding of analog and digital electronics
- Knowledge and experience with communications theory and products is an asset
- Proficient in highquality surfacemount and throughhole soldering
- Experience with both Windows and Linux operating systems as a user
- Experience with Microsoft Office products (Outlook Word Excel)
Experience Desired:
- Experience with RF products and associated test instruments (e.g. signal generator VNA spectrum analyzer)
- Experience with database basics including configuration and maintenance and able to perform queries and generate reports
Personal Attributes Required:
- Excellent verbal and written communication skills
- Proven ability to scope schedule and manage individual deliverables within a team environment
- Passion for innovative design and a strong commitment to performance and documentation
- High personal commitment to product quality and service excellence
- Selfstarter with flexibility and strong multitasking ability
- Strong interpersonal skills including teamwork respect and professionalism
If you possess some of the key skills and experiences outlined in the job posting and are genuinely interested in the position we invite you to take a chance and submit your application. We value diverse perspectives unique skills and believe in the power of potential over specific qualifications.
Tantalus is committed to employment equity and building a diverse workforce. We welcome and encourage Indigenous applicants people of colour all genders 2SLGBTQ and persons with disabilities to apply. Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry simply email us at.
Employment Type
Full-Time
