Senior Voice Engineer Hybrid
Senior Voice Engineer Hybrid
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Job Description
Job Type:Contracttohire
Location:Houston TX Work from Home
Start Date:June 6 2025
Pay Rate:$57/hr
Job Details:
Responsible for designing implementing and managing advanced voice communication systems and technologies. You will leverage your expertise in voice engineering to ensure highquality reliable and efficient voice services across the organization. This role involves troubleshooting complex voice issues optimizing system performance and leading projects to upgrade or deploy new voice solutions.
Voice System Design & Implementation:
Design and implement voice communication systems including VoIP PBX SIP and unified communications solutions.
Develop and execute deployment plans for new voice technologies ensuring minimal disruption to ongoing operations.
System Maintenance & Optimization:
Monitor and maintain the performance of voice systems to ensure reliability and quality.
Perform regular system updates patches and configuration changes to optimize performance and security.
Troubleshooting & Support:
Diagnosing and resolve complex voice communication issues including call quality problems connectivity issues and system errors.
Provide advanced support for escalated voicerelated incidents and work closely with other IT teams to resolve crossfunctional issues.
Project Management:
Lead and manage voicerelated projects including system upgrades migrations and integrations.
Coordinate with vendors stakeholders and internal teams to ensure project milestones and deliverables are met.
Documentation & Reporting:
Maintain comprehensive documentation for voice systems configurations and troubleshooting procedures.
Generate and analyze reports on system performance usage and incidents to inform strategic decisions.
Innovation & Research:
Stay current with emerging voice technologies and industry trends.
Evaluate and recommend new tools technologies and methodologies to enhance voice services and support organizational goals.
Skills/Experience:
Minimum of 57 years of experience in voice engineering. Proven experience with VoIP PBX systems SIP trunking and unified communications platforms.
Required Skills:
Indepth knowledge of voice communication protocols (SIP H.323) and network fundamentals.
Proficiency with voice system hardware software and troubleshooting tools.
Experience with network design and configuration including QoS and bandwidth
Strong analytical and problemsolving skills.
Excellent communication and interpersonal skills.
Ability to manage multiple priorities and work under pressure. management.
Experience with the process of porting voice services between different carriers:
Webex Calling Webex Contact Center Zoom MS Teams Voice
Desired Skills:
Indepth knowledge of voice communication protocols (SIP H.323) and network fundamentals.
Proficiency with voice system hardware software and troubleshooting tools.
Experience with network design and configuration including QoS and bandwidth
Strong analytical and problemsolving skills.
Excellent communication and interpersonal skills.
Ability to manage multiple priorities and work under pressure. management.
Experience with the process of porting voice services between different carriers
Degree Requirements:
Bachelors preferred.
Certification Requirements:
any of these CCNP CCIE Avaya Cisco CVP Webex advance training.
nextSource is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race color religion gender gender identity or expression sexual orientation national origin genetics disability age veteran status marital status parental status cultural background organizational level work styles tenure and life experiences or for any other reason.
nextSource is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application you need assistance or accommodation due to a disability you may contact us at.
What nextSource Provides:
- Healthcare Benefits including Medical Prescription Vision & Dental Coverage United Healthcare
- Voluntary STD & LTD New York Life
- 401(k) Retirement Planning Fidelity
- Discount Program
*You are Eligible to participate in the benefits program if you are considered a fulltime employee of nextSource working at least 30 hours per week on a consistent coverage will be effective on the 1stof the month following 60 days of employment.
Required Experience:
Senior IC
Employment Type
Contract
