Hotel Night Auditor/Guest Service Representative
Hotel Night Auditor/Guest Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Embassy Suites by Hilton Jacksonville Baymeadows is looking for an attentive engaging and serviceoriented Night Auditor/Guest Services Representative to join our team!
POSITION SUMMARY
The Night Auditor/Guest Services Representative represents the hotel to the guest throughout all stages of the guests stay. This position is responsible for performing the activities of the front desk including reservations guest services and telephone calls professionally efficiently and courteously.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Essential Duties:
- Responds promptly and follows through on guest complaints in effective and friendly manner.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Uses suggestive selling techniques to up sell hotel rooms according to hotel standard procedures.
- Acts asNight Manager On Duty during the graveyard shift.
- Balances investigates analyzes and corrects any outofbalance accounts involving all vouchers creditcards city ledger and cash accounts.
- Verifies all inhouse and closed accounts for accuracy. Validates all rates and posts room and tax chargesaccurately.
- Must have open availability to include working 2 overnight shifts and additional AM and PM shifts.
- Open availability to include weekends and Holidays
- Additional duties as requested by the Front Desk Manager
Benefits
- Health vision and dental insurance
- 401(k)
- Vacation and Sick Pay
- Paid Holidays
- Employee Referral Program
- Opportunities for Advancement
- Hotel Discounts for you your friends and family
- Ability to participate in the drawing for the Work Hard/Live Free Program Get your rent/mortgage paid for 1 year!
- Access to our Talent team to help you reach your career growth goals
EEO Statement
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
