Director of Operations
Director of Operations
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Salary Not Disclosed
1 Vacancy
Job Description
Are you the orchestrator of seamless operations who thrives on turning strategic plans into daytoday excellence
Can you partner with attorneys paralegals and intake specialists to elevate firm performance through datadriven insights
Do you relish building SOPs championing AI innovations and guiding a tightknit team toward ambitious goals
Final question: When faced with a challenge do you get excited or run away
** IMPORTANT: TO APPLY **
If you have any questions please email only.
- Please do not reach out through our websites contact information (telephone email or web chat) or via direct messaging on any social media platform.
To Apply: Submit your application by clicking the Apply button and applying on the Crisp Recruit page that opens.
**RECRUITERS DO NOT CONTACT**
Stephens Law is a boutique personal injury firm in Fort Worth Texas led by founding attorney Jason Stephens. With a focus on catastrophic and wrongfuldeath cases including highstakes commercialvehicle litigation the firm combines strategic aggressive case pursuit with compassionate client care. Over the past two decades Stephens Law has recovered more than $250 million for clients including several record setting verdicts and settlements.
Operating from a beautiful headquarter office in Fort Worth with satellite offices in Weatherford and Mineral Wells the firm maintains a lowvolume highimpact caseload to ensure personalized attention and exceptional results .
As our Director of Operations you will work handinhand with Jason Stephens along with our Head of Litigation and Director of Paralegals to streamline every facet of firm operations. Youll spearhead AI integration implement robust SOPs and oversee intake KPIs case management HR marketing finance and special projects all to free up our attorneys to focus on delivering lifechanging outcomes.
What Youll Do:
Operational Excellence & Process Design
- Develop document and maintain SOPs for intake (Lead Docket) case management (CasePeer) finance (QuickBooks Online) and client communications (MailChimp).
- Lead AIdriven efficiency initiatives identifying automation opportunities across the firm.
Team Leadership & Culture
- Mentor and manage crossfunctional teams including intake prelitigation and paralegals through weekly checkins and performance management.
- Design and implement comprehensive team development plans and clear career pathways.
Financial Management & Reporting
- Own budgeting forecasting and P&L analysis; partner with the CPA or bring bookkeeping inhouse where capable.
- Create monthly financial dashboards for prelitigation and litigation sides tracking settlements average case value revenue growth and cost efficiencies.
Client Experience & KPI Oversight
- Enhance client satisfaction by refining welcome packages defining SLAs for the client journey and launching quarterly NPS and Googlereview initiatives.
- Track quantitative KPIs (profitability % case cycle times) and qualitative projects (SOP development referral programs community outreach).
CrossDepartmental Coordination & Special Projects
- Coordinate monthly allhands meetings marketing liaison meetings and P&L reviews.
- Lead strategic initiatives such as marketingvendor partnerships referralprogram improvements and clientgifting programs to keep the firm at the forefront of catastrophic personal injury advocacy.
What Were Looking For:
Professional Experience
- 5 years at a Director level in operations ideally within legal or personal injury law; highcaliber DOOs from other industries are welcome as well.
- Proven P&L ownership and crossfunctional leadership with handson experience in HR marketing sales support and clientfacing operations.
Technical & Strategic Acumen
- Advanced proficiency with QuickBooks CasePeer (or similar CRMs) Lead Docket (or similar Intake platforms) and modern AI tools.
- Track record of implementing scalable SOPs datadriven decisionmaking and proactive problemsolving.
Leadership & Communication
- Exceptional ability to inspire mentor and hold teams accountable in a collaborative boutiquefirm environment.
- Excellent presentation and stakeholdermanagement skills capable of translating complex strategies into clear action plans.
Cultural Fit & Values Alignment
- Deep commitment to integrity empathy and clientfirst serviceensuring every process enhances client outcomes.
- Ability to operate autonomously with a resultsdriven mindset yet readily collaborate as part of a closeknit executive team.
Why You Should Work Here:
- HighImpact Leadership: Shape the operational backbone of a firm that prioritizes quality over quantity ensuring every client receives personalized attention.
- Strategic Partnerships: Work directly with seasoned trial attorneys and paralegals to drive case outcomes and firm growth.
- Innovative Environment: Pioneer AI and process innovations in a legal setting with autonomy to implement cuttingedge solutions.
- Professional Growth: Broaden your expertise spanning finance HR marketing and client services within a supportive collaborative culture.
Additional Perks:
- PTO & Holidays:
- 10 days PTO
- Firmobserved major holidays
- Yearend reset break
- Health Insurance:
- 100% employerpaid PPO coverage (for individual)
- Additional Perks:
- Occasional companysponsored lunches and ongoing professional development support.
- Incentive Structure:
- Firm Goals and Objectives Achievement:
- A combo of quantitative and qualitative responsibilities including but not limited to:
- Increasing case value
- Improving client experience via measurable NPSlike score
- PnL outcomes and reducing cost waste
- EOY bonus based on overall firm performance
If youre energized by the idea of shaping bestinclass processes mentoring highperforming teams and partnering closely with trial attorneys to deliver lifechanging outcomes Stephens Law wants to hear from you. In this pivotal role youll wield your operational expertise to introduce efficiencies spearhead AIdriven solutions and continually refine every touchpoint of the client journey ensuring our firm remains synonymous with excellence and integrity.
Required Experience:
Director
Employment Type
Full Time
