Desktop Support Technician
Desktop Support Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
NGEN is the largest IT services program for the Navy. Under the Service Management Integration and Transport (SMIT) portion of NGEN the Leidos team will deliver the core backbone of the NavyMarine Corps Intranet including cybersecurity services network operations service desk and data transport. Ultimately Leidos will support the Navy in unifying its shorebased networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.
At Leidos we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself.
Leidos is seeking a Midlevel Desktop Support Technician to support a government site in Philadelphia PA as one of the key members of the Field Services team. The candidate will be responsible for direct deskside support to the customer troubleshooting and repairing IT devices.
The work location for this position will be at a government site and will require the ability to:
Lift and carry 50 lbs for up to 100 feet at a time; must be able to lift 25 lbs vertically using ladders
Work in confined spaces such as raised floors or communications closets; noisy environments such as data centers and operations centers; and be able to stand or sit for 8 hours at a time
Utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets
Identify different colors of wires and cables; correctable vision to 20/20 or better so you can see objects and information displayed in schematics test equipment computer monitors and digital test equipment such as OTDR (optical timedomain reflectometer)
Judge distance between objects to work safely on ladders and in confined spaces
Drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot; valid state license required
Primary Responsibilities
Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)
Ensure proper tickethandling according to guidelines set in place
Properly troubleshoot and resolve user computer issues including hardware and softwarerelated concerns
Ensure customerrelated tasks are completed within the timeline set
Troubleshoot and resolve local and networked MultiFunction Devices printers and other hardware components
Assist other technicians in resolving complex issues
Basic Qualifications
US Citizen
DoD Secret Clearance
HS diploma with 4 years of prior relevant experience additional related education or certifications may be considered in lieu of experience
Valid DoD 8570 IAT Level II: Security or higher Certification
Must demonstrate expertise in IT Enterprise Operations
Experience with Microsoft Windows OS version 10
Experience with HP Service Manager Remedy or similar Service/Help Desk ticket management software
Basic network troubleshooting skills
Excellent customer service skills
Excellent oral and written communication skills
Preferred Qualifications
Organized and detailoriented
Strong leadership skills
Selfmotivated/ selfdirecting
Strong collaboration prioritization and adaptability skills required. Relationship building
Ability to manage and prioritize their own work and that of their team
Independent decision making
Analytical thinking; thinking out of the box
Ability to effectively communicate with all organizational levels (SME to Senior Management)
Ability to analyze problems at various levels (e.g. detail level overall organizational impact etc.
Pay: $67496.00
SMITNMCI
NGEN
Original Posting:
April 30 2025For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay RangeThe Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.
Required Experience:
IC
Employment Type
Full-Time
