Senior Delivery Manager - End User Experience
Senior Delivery Manager - End User Experience
Posted on :
12-05-2025
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1 Vacancy
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Job Description
Senior Delivery Manager End User Experience
Key Responsibilities:
EUX Service Availability and Performance:
- Ensure consistent availability and optimal performance of EUX services.
- Monitor and address issues related to enduser equipment onsite support helpdesk services and procurement processes.
- Implement best practices and standards to improve the enduser experience.
Leadership:
- Lead and manage the EUX functions ensuring alignment with organizational goals.
- Foster collaboration within the team and with other departments.
- Mentor and guide team members facilitating skill development and growth.
Vendor Management:
- Oversee contracts and relationships with vendors to ensure service quality and adherence to SLAs.
- Evaluate vendor performance and manage negotiations to optimize cost and service delivery.
Project and Operations Management:
- Oversee and coordinate EUXrelated projects ensuring timely delivery and alignment with objectives.
- Manage daytoday operations ensuring seamless support for endusers.
Security and Compliance:
- Ensure that EUX services comply with organizational security policies and standards.
- Implement measures to safeguard user data and maintain system integrity.
Cost Management: and Contract Management
- Monitor and manage the budget for EUX services ensuring costeffectiveness.
- Identify opportunities for cost optimization while maintaining service quality.
Single Point of Contact:
- Act as the primary liaison with the EUX service line for all EUXrelated topics.
- Communicate effectively with stakeholders ensuring clarity and alignment on priorities and goals.
Skills Required.
- In depth experience in IT service management with a strong focus on enduser services.
- Proven track record in managing projects operations and vendors.
- Indepth understanding of EUX topics including enduser equipment onsite support helpdesk and procurement processes.
- Experience in managing diverse teams and fostering crossfunctional collaboration.
- Knowledge of ITIL practices and frameworks is highly desirable.
Availability
- Flexibility to work from the office 34 days a week.
- Flexible to collaborate with global teams across different time zones.
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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