Client Services Manager
Client Services Manager
Posted on :
12-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
12-05-2025
Job Description
365 Health Services is looking for an energetic motivated competitive leader that thrives in a team environment. The healthcare industry is one of the fastest growing sectors in the country and this opportunity puts you in the driver seat of a rapidly expanding company that is looking for their next leaders. The Client Services Manager position is ideal for any competitive individual who is looking to challenge themselves and take their career to the next level.
QUALIFICATIONS FOR CLIENT SERVICES MANAGER (CSM):
High integrity
Positive attitude
Excellent communication skills
Solutionoriented
Eager / Competitive
Ability to thrive and collaborate in a fastpaced environment
Bachelors Degree preferred
PRIMARY DUTIES AND RESPONSIBILITIES:
Develops and executes recruitment strategies to attract screen and hire quality healthcare professionals who meet the offices immediate and projected needs
Utilizes various recruitment tools and methods to source and attract a pool of qualified and diverse candidates
Responsible for oncall duties during nonbusiness hours and weekends as needed.
Matches and evaluates candidate skills to client and consumer needs through screening and interviewing
Completes necessary reference checks on candidates background and work experience
Ensures candidates meet required hiring standards for 365 Health Services and applicable contracts
Negotiates salary terms and conditions of employment with candidates
Schedules direct care workers and field staff for initial placement and ongoing assignments
Manages direct care workers and field staff while on assignment: assesses and investigates direct care worker and field staff concerns and issues and provides performance coaching counseling and disciplinary action when appropriate
Maintains regular contact to and develops relationships with active clients consumers and referral sources to identify current staffing needs and requirements projected openings and potential new business opportunities
Ensure client consumer and referral source expectations are understood and met while addressing and resolving concerns relating to customer service caregiver or field staff performance
Documents candidate direct care worker field staff and client correspondence and activities within the system of record
Incorporates direct care worker and field staff retention strategy into daily routine
Responsible for learning all functionalities and operations of the branch office
Adheres to and promotes company policies and procedures
Builds and cultivates relationships with industry contacts to gain industry knowledge referrals and business development leads
Ensures confidentiality of all consumer records and personnel files in accordance with agency and HIPAA guidelines
Ensures all services functions and employee practices are in accordance with Affirmative Action policies and laws
Responsible for ongoing compliance with all current federal state and local regulations company policies and procedures and reimbursement guidelines
Responsible for oversight of revenue cycle management
Demonstrates a commitment to advancing 365 Health Services LLC
Must possess the personal characteristics of professionalism and commitment to high standards with a strong work ethic confidence creativity innovation integrity and stability
Performs other duties as necessary
BENEFITS:
Health Insurance Packages
Paid Time Off
401K
QUALIFICATIONS FOR CLIENT SERVICES MANAGER (CSM):
High integrity
Positive attitude
Excellent communication skills
Solutionoriented
Eager / Competitive
Ability to thrive and collaborate in a fastpaced environment
Bachelors Degree preferred
PRIMARY DUTIES AND RESPONSIBILITIES:
Develops and executes recruitment strategies to attract screen and hire quality healthcare professionals who meet the offices immediate and projected needs
Utilizes various recruitment tools and methods to source and attract a pool of qualified and diverse candidates
Responsible for oncall duties during nonbusiness hours and weekends as needed.
Matches and evaluates candidate skills to client and consumer needs through screening and interviewing
Completes necessary reference checks on candidates background and work experience
Ensures candidates meet required hiring standards for 365 Health Services and applicable contracts
Negotiates salary terms and conditions of employment with candidates
Schedules direct care workers and field staff for initial placement and ongoing assignments
Manages direct care workers and field staff while on assignment: assesses and investigates direct care worker and field staff concerns and issues and provides performance coaching counseling and disciplinary action when appropriate
Maintains regular contact to and develops relationships with active clients consumers and referral sources to identify current staffing needs and requirements projected openings and potential new business opportunities
Ensure client consumer and referral source expectations are understood and met while addressing and resolving concerns relating to customer service caregiver or field staff performance
Documents candidate direct care worker field staff and client correspondence and activities within the system of record
Incorporates direct care worker and field staff retention strategy into daily routine
Responsible for learning all functionalities and operations of the branch office
Adheres to and promotes company policies and procedures
Builds and cultivates relationships with industry contacts to gain industry knowledge referrals and business development leads
Ensures confidentiality of all consumer records and personnel files in accordance with agency and HIPAA guidelines
Ensures all services functions and employee practices are in accordance with Affirmative Action policies and laws
Responsible for ongoing compliance with all current federal state and local regulations company policies and procedures and reimbursement guidelines
Responsible for oversight of revenue cycle management
Demonstrates a commitment to advancing 365 Health Services LLC
Must possess the personal characteristics of professionalism and commitment to high standards with a strong work ethic confidence creativity innovation integrity and stability
Performs other duties as necessary
BENEFITS:
Health Insurance Packages
Paid Time Off
401K
Required Experience:
Junior IC
Employment Type
Full-Time
Key Skills
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