Payments Services Collections Specialist
Payments Services Collections Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Join our team as a Payments Services Collections Specialist where youll manage collections and minimize financial impact to the company. Handle chargebacks fees and disputed items negotiate payment arrangements and collaborate with internal groups for efficient resolution.
As a Payments Services Collections Specialist within Payments Collections Team you will be responsible for collecting chargebacks fees and other disputed client items. You will locate and contact Payments clients by telephone and email handle skiptracing assignments assess the severity of delinquency and make decisions based on the firms established criteria. You will negotiate payment arrangements and act as a key liaison with other internal groups to promptly eliminate negative financial impact to JPMC.
Job responsibilities:
- Manages collections queue using the firms proprietary Collections system (PCM) while navigating a complex multisystems environment.
- Locates and contacts clients by telephone and email to collect chargebacks fees and disputed items.
- Handles skiptracing assignments and assesses the severity of delinquency.
- Makes decisions based on the firms established criteria and negotiates payment arrangements.
- Requests clients account termination and manages the return or billing of rented equipment.
- Documents account activities thoroughly and concisely.
- Collaborates with internal groups to eliminate negative financial impact.
- Abides by all applicable regulatory and department practices and procedures.
Required qualifications capabilities and skills:
- Excellent PC and keyboarding skills with proficiency in MS Office products including intermediate Word and Excel.
- Strong analytical communication and negotiation skills.
- Proven selfstarter resultsoriented and team player.
- Ability to work independently and in a team environment.
- Critical thinking and independent judgment skills.
- Comfortable communicating with clients and internal partners in a metricsdriven environment.
- Ability to navigate multiple technologies while staying engaged with clients and internal partners.
- Resiliency and adaptability in a fastpaced environment.
- Logical problemsolving and good judgment to ensure appropriate outcomes.
- Effective prioritization to ensure efficiency.
Preferred qualifications capabilities and skills:
- Experience in Banking Commercial or Payment Processing Industry.
- Demonstrated experience in commercial accounts receivable collection.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
