Patient Outreach & Compliance Specialist

The Patient Outreach & Compliance Specialist plays a crucial role in improving patient health outcomes by improving consistent appointment compliance fostering patient engagement in care supporting medication management assisting with pharmacy benefits and programs and providing guidance in navigating healthcare resources within our integrated care model. This position is responsible for building strong trustbased relationships with patients to enhance their overall care experience. The Patient Outreach & Compliance Specialist will collaborate closely with healthcare teams to monitor patient progress identify barriers to care and empower patients to take an active role in managing their health. Through personalized outreach education and resource support the position will help patients stay on track with their treatment plans contributing to better health outcomes and patient satisfaction.

Key responsibilities include leveraging data for proactive outreach to patients regarding appointments medication assistance refills care plan adherence and providing timely resources or referrals for additional services. The role requires a compassionate and patientcentered approach to help individuals overcome obstacles to their care ensuring a seamless and supportive healthcare journey.

The Patient Outreach & Compliance Specialist supports the Prisma Community Care mission of providing affirming and inclusive services to promote wellbeing and advance health equity for diverse communities and all those seeking compassionate care especially people of color 2SLGBTQIA and Queer individuals and those affected by HIV.

What your day will look like at Prisma Community Care:

Care Coordination:

• You will facilitate appointment coordination & care continuity by:
  • Providing proactive outreach and reminders to patients on appointments and care plans.
  • Monitoring appointment noshow rates and cancellations.
  • Implementing strategies to minimize missed appointments to improve patient engagement and care continuity.
• You will encourage patient engagement & relationship building by:
  • Developing and maintaining trustbased supportive relationships with patients.
  • Encouraging active participation in health management and care decisions.
• You will provide medication management support by:
  • Assisting patients with medication adherence refills and understanding prescriptions.
  • Providing support with navigating of pharmacy benefits discount programs and access to necessary medications.
• You will monitor care plans & provide support by:
  • Collaborating with healthcare teams to track patient progress and care plan compliance.
  • Identifying barriers to care and collaborate with patients to overcome them.
• You will give personalized outreach & education by:
  • Conducting individualized outreach to educate patients on their health conditions and treatment plans.
  • Providing clear and compassionate guidance tailored to patient needs.
• You will provide resource navigation & referrals by:
  • Helping patients navigate available healthcare resources and connect them to needed services.
  • Providing timely referrals to community or clinical support programs.
• You will utilize health care data to identify care gaps and initiate targeted communication regarding:
  • Missed appointments medication needs and health plan followthrough.
• You will provide patient advocacy & barrier resolution by:
  • Advocating for patients by addressing social logistical or financial obstacles to care.
  • Maintaining a patientcentered approach to problemsolving and support.

Data & Compliance:

• You will provide data reporting and analysis while:
  • Leveraging EMR and available resources to extract and analyze projectspecific data.
  • Maintaining and collaborating on datadriven dashboards provided to leadership for decisionmaking.
• You will conduct compliance monitoring by:
  • Performing regular 340B Program audits to maintain compliance with HRSA.
  • Reviewing and maintaining 340B program compliance documentation for audit preparedness.
  • Collaborating with healthcare teams to implement regular compliance & QI processes.
• You will provide EMR access & account auditing by:
  • Creating user accounts and coordinating an online training curriculum for new hires.
  • Performing account access adjustments and maintaining auditable records for terminations.
  • Performing regular account access reviews to maintain audit compliance.

Weve got great benefits:

• 200 hours of PTO per year
• Up to 13 paid holidays per year
• Medical dental and vision insurance
• Basic life shortterm and longterm disability insurance paid by Prisma Community Care
• Employee Assistance Plan (EAP)
• Retirement savings

Who were looking for:

• You have 2 or more years of experience as a Medical Assistant Patient Care Coordinator Referral Coordinator or other closely related healthcare experience.
• You have earned your high School diploma or equivalent.
• You must be professional flexible caring and compassionate while exhibiting a congenial and sensitive attitude toward patients.
• You have demonstrated the ability to establish rapport and maintain effective communication with culturally diverse populations from a wide range of life circumstances and backgrounds.
• You have excellent computer skills with proficiency in Microsoft Office (Word Excel Power Point Outlook) and EHR software.
• You are a highly organized meticulous selfstarter with excellent critical thinking skills and the ability to assess organizational needs. You will also need to be able to establish priorities and multitask effectively while maintaining a cheerful outlook.
• You have strong people skills to serve a variety of people and the proven ability to work independently while collaborating with others.
• All agency employees must be able to work effectively in a missiondriven agency whose clients and staff exhibit significant diversity with respect to race ethnicity sex gender identity sexual orientation socioeconomic status nationality and religion.

Wed love to see you apply if you have these preferred qualifications too:

• You have graduated and received a certificate of completion or diploma from an approved and accredited (CAAHEP or ABHES) medical assisting training program.
• You have experience in Integrated Care settings.
• You have experience working in eClinicalWorks.
• You have experience working with Microsoft PowerBI.
• You possess a current 340B ACE Certification.
• You are bilingual in Spanish and English.

Environmental Factors Physical Requirements and Compliance

• Work primarily in a climatecontrolled environment with minimal safety/health hazard potential.
• Occasional evening shifts may be necessary.
• Office environment exposure to computer screens for lengthy periods of time.
• Travel outside of the Phoenix region approximately 10% of the time.
• Currently have or be able to obtain within 90 days of employment a valid Fingerprint Clearance Card
• Currently have or are able to obtain within 7 days of employment a clear TB test
• Currently have or are able to obtain within 7 days of employment a current flu vaccination
• Currently have or are able to initiate within 7 days of employment a HepatitisB primary vaccination series
• Currently have or are able to obtain within 14 days of employment a CPR certification

Equal Employment Opportunity

Prisma Community Care is an equal opportunity employer and we value a healthy work environment free from harassment and discrimination based on race color religion sex gender identity sexual orientation national origin age disability or genetic information.

Prisma Community Care provides an inclusive and respectful working environment that represents a wide range of backgrounds cultures identities and experiences. We attract applicants who have the cultural awareness to navigate and celebrate these differences. Our employees are Individuals who have respect for the communities where they live and work and are committed to utilizing culturally and linguistically appropriate strategies and skills in a collaborative environment.

Reasonable Accommodations

Applicants requesting a reasonable accommodation to apply or participate in the interview process for this position should email