Service Advisor
Service Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
Job Summary:
As a Service Advisor at a Chrysler Dodge Jeep Ram dealership you will be the primary liaison between our customers and the service department. You are responsible for providing an exceptional customer experience accurately identifying vehicle service needs and coordinating service work with technicians to ensure timely and efficient repairs. Your role is critical to building longterm relationships with customers and contributing to the dealerships success.
Key Responsibilities:
Greet customers promptly and professionally delivering a positive first impression.
Conduct vehicle walkarounds and gather detailed customer concerns regarding service or repairs.
Clearly explain vehicle service recommendations and repair processes to customers.
Create repair orders and estimates using CDJRapproved software systems.
Coordinate with technicians to ensure timely and accurate diagnosis and service.
Maintain clear and consistent communication with customers throughout the service process.
Upsell maintenance services and repairs where appropriate in alignment with manufacturer guidelines.
Ensure all warranty recall and manufacturer service bulletins are checked and applied.
Close repair orders process payments and ensure all customer questions are addressed postservice.
Follow up with customers postvisit to ensure satisfaction and build repeat business.
Qualifications:
High school diploma or equivalent required; associate degree or technical training preferred.
2 years of experience in a service advisor or automotive service role (CDJR or other OEM experience preferred).
Strong knowledge of automotive systems repair procedures and CDJR vehicle lineup.
Excellent customer service communication and organizational skills.
Ability to multitask and work efficiently in a fastpaced environment.
Familiarity with dealership management systems (CDK Reynolds & Reynolds or similar).
Valid drivers license and clean driving record.
Key Competencies:
Customerfocused with a passion for service excellence
Strong attention to detail and problemsolving skills
Sales aptitude and ability to explain technical concepts in laymans terms
Time management and prioritization
Teamoriented with a cooperative attitude
Working Conditions:
Fulltime position
Combination of indoor (office) and outdoor (service drive) environment.
Exposure to noise dust exhaust fumes and inclement weather.
Compensation & Benefits:
Competitive base salary plus commission/bonus structure
Health dental and vision insurance
401(k) with employer match
Paid vacation and holidays
Factory training and certification opportunities
Required Experience:
Unclear Seniority
Employment Type
Full-Time
