IT Technical Specialist-Remote Support
IT Technical Specialist-Remote Support
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
As a member of the Client Device Support team the Hardware Tech supports and resolves technology issues and project initiatives in the region maintains a strong working relationship with peers in all regions and works collaboratively and closely with the Regional Service Managers customers and other IT team members to ensure the delivery of excellent customer service.
Location: Remote applicants preferrably reside in the UPH geographical areas of Iowa Illinois or Wisconsin.
Hours: MondayFriday standard business hours
Why UnityPoint Health
At UnityPoint Health you matter. Were proud to be recognized as a Top 150 Place to Work in Healthcare by Beckers Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options that align with your needs and priorities no matter what life stage youre in. Here are just a few:
- Expect paid time off parental leave 401K matching and an employee recognition program.
- Dental and health insurance paid holidays short and longterm disability and more. We even offer pet insurance for your fourlegged family members.
- Early access to earned wages with Daily Pay tuition reimbursement to help further your career and adoption assistance to help you grow your family.
With a collective goal to champion a culture of belonging where everyone feels valued and respected we honor the ways people are unique and embrace what brings us together.
And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Find a fulfilling career and make a difference with UnityPoint Health.
Responsibilities
Departmental and Technical Support
- Performs quarterly end of lease activities as assigned.
- Works on local and enterprise IT projects.
- Works collaboratively and closely with Regional Service Managers customers other IT team members to ensure customer satisfaction needs are accomplished in acceptable timeframes.
- Performs necessary system upgrades repairs and maintenance on computer systems and peripherals.
- Installs integrates and configures new computer systems.
- Utilizes problem tracking system and procedures utilized by IT and communicates needed changes to the system administrator.
- Works collaboratively with other IT group members to ensure optimal application functionality.
Customer Service
- Works collaboratively and closely with Regional Service Managers customers other IT team members to ensure customer satisfaction needs are accomplished in acceptable timeframes.
- Interacts with customers Regional Service Managers and the IT management team to ensure hardware and software needs are met in acceptable timeframes.
- Covers oncall when required.
- Provides night and weekend oncall coverage as scheduled.
- May assume additional oncall responsibilities as directed by Manager.
Business Support
- Maintains an understanding of the business environment and the business needs for local affiliate.
- Monitors new developments in technology to determine their applicability to improve the delivered product while maintaining standardization.
- Supports Corporate Unified Communications and Video Conferencing solutions as required.
- Completes special projects and monthly reports as assigned.
- Performs other duties as requested to facilitate the smooth and effective operations of the department.
Qualifications
- Twoyear degree in Computer Science or Programming. Equivalent education and work experience will be accepted only if previous experience applies to specific systems.
- Requires Personal Computer experience
- Knowledge of a wide range of computer systems software applications hardware and communications.
- Requires highly developed communications and negotiation skills to effectively work with all levels of management throughout the UnityPoint Health its subsidiaries and affiliates.
- Knowledge of maintenance and repair of computer hardware; b) Investigating and resolving problems and/or repairing as specified by work orders; c) Performing system upgrades and other customized configurations; and d) Installing integrating and configuring new systems and hardware for users.
- Knowledge of healthcare industry systems preferred.
- Must have strong telephone and typing skills.
- Knowledge of regulatory and accreditation requirements is mandatory.
- Ability to understand and deal effectively with problems and opportunities in a complex multiprocessing environment is crucial.
- Understands computer system functionality limitations and architecture of supported applications.
- Ability to work as a team member creating and maintaining effective working relationships.
- Ability to understand and apply guidelines policies and procedures.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
